Alanna Abilities

Alanna's abilities are always being developed and enhanced. Her number one goal is to make your title company more productive.

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Answer Time Sensitive and File Based Questions.

Text Alanna to get answers quickly and easily.

Provide fast and accurate answers to file-based or general questions via text message. Proactively send out text messages based on file changes. Manually text customers from the Alanna Agent App.

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Quick and Easy Closing Cost Estimates

Delivered in seconds.

Providing a few pieces of information from your mobile device, Alanna can leverage your closing system to generate buyer/seller closing cost estimates. Estimates are sent directly to your customers as a shareable PDF file.

Alanna Cost Estimates Ability
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Eliminate Manual Data Entry 

Digitally transform how you do business.

Alanna can smoothly gather information from realtors, buyers and sellers online (and on-the-go). No need to email, print then scan or fax. Online Forms are Fast Easy and Seamless.

Alanna Online Forms Ability

Other Abilities

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Mass Texting

This ability allows you to send a text message out of Alanna to multiple contacts. The same message is delivered to each contact.

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Teams are used to separate out Organizational Departments, Employee Teams, and Office Locations for both incoming and outgoing

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Document Sharing

Share documents quickly with customers and allow them to quickly share those with their clients via text or email.

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General Questions

Provide answers to general questions like "what are your hours?" and "where do I send my deposit?"

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On-Demand File Access

Provide file access anytime, anywhere, 24x7, from your production system to customers using Alanna's communication platform.

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Outbound Text

Automatically text your customers when there are changes to their file. They can then reply to Alanna and continue the conversation.

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Manual Texting

Start the text conversation when you need something from the customer. For example asking a question about an outstanding issue or prompting the customer to return a document.

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File Status

Allow customers to get the status of their file by simply sending Alanna a message with the file number.

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Create Orders

Alanna can create a completely new order by requesting direct information from customers. No need for manual data entry.

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Chat Hand-offs

Alanna can hand-off a conversation to a human either automatically or by request. Allow your customers to choose the communication style.

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Reporting & Analytics

Get insight into your Alanna chat performance with real-time updates on various metrics like Agent Chats, Closed Chats, Alanna Chats and Chat Tag Counts.

Why Alanna?

In the past, when the end of the month comes around - everyone scrambles - and most title companies could use 3 or 4 extra Closers to answer business critical questions. Alanna is here to help, by offloading easy questions and let your Closers focus on what matters most.