Identifying the Differences Between a Scripted Chatbot and an NLP Empowered Chat Interaction

Scripted Chatbot vs NLP Empowered Chat Interaction

NLP Empowered Chat Interaction vs Scripted Chatbot Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products to …

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Is It Really A Conversation If Only One Person Is Paying Attention?

Is It Really A Conversation If Only One Person Is Paying Attention

Sometimes, it seems there are hundreds of “communications solutions” available out there for business (and not just title agents).  “End-to-end” solutions. “Best-in-class” solutions. “Universal” or “global” solutions. They come advertised as a way to bring “all interested parties to the table.” They promise secure, no-frills, easy-to-use means of communication among lenders, real estate agents, title …

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Provide Channels of Customer Service Where There is Opportunity to Excel

Title company

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing …

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Does Your Current Customer Experience Defer Work or Give Satisfying Answers?

Title technology

Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title …

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Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.”

closing process

Alanna President and Co-Founder Hoyt Mann was published in Housing Wire recently, where he observed that the transition from a historic refinance market to a purchase-dominated market will mean rising costs for title companies. Specifically, process inefficiencies are exacerbated in the high-touch environment typical to purchase closings—leading to margin compression. Hoyt offers a few suggestions …

Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.” Read More »