Having Your Staff on the Phone Constantly is Not Necessarily Good Customer Service

Title technology

Most of the title agents we know take pride in their customer service. That’s understandable and even commendable, since title and settlement is much more a service than a product, and the closer is really one of the last professionals to “touch” the consumer before the transaction is final. However, we’d like to challenge the …

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How Can Title Companies Win Business From Real Estate Agents?

Title Companies

Title companies have plenty of opportunities to win business from their competitors. Some of the things that differentiate one title company from the next are the relationships built with real estate agents, communication methods, proactive processes, and providing a streamlined customer experience. A real estate agent’s reputation is on the line with every transaction they …

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Let a Virtual Closing Assistant do the Communicating For You

title company resource

Quick, smooth, and efficient communication are keys to a successful closing experience for everyone involved. With so many different ways to communicate with one another nowadays, it seems like it would be simple to keep in touch and provide timely responses. However, this is constantly proving to be more challenging than expected, as some people …

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