Having a smooth closing and providing superior customer service go hand-in-hand. Usually you can’t have one without the other, but it’s often easier said than done. When you’re juggling multiple clients and trying to squeeze as many closings in as possible any given month, the level of customer service you provide might naturally drop. The …
Smooth Closings and Superior Customer Service at the Same Time Read More »
There’s collaboration involved in all real estate closings. It never fails that when you need to call someone, it goes to their voicemail. And when they call you back, you’re on the phone or doing another task where you can’t answer. Voicemail tag is no fun for anyone, especially when it leads to a black …
Title companies often share the same joys and frustrations about their daily duties. The ultimate goal is to ensure closing day remains on schedule, but there are a lot of moving parts that have to happen seamlessly first. There are plenty of obstacles and challenges to overcome along the way, which makes the jobs of …
Alanna Eliminates Top Obstacles for Title Companies Read More »
Every title company employee knows there are a lot of moving parts that have to happen nearly perfectly to have a successful on-time closing (OTC). You likely have a method you’ve used for many years, but chances are some of your processes might be outdated if you haven’t upgraded your title tech in a while. …
Accurate Information is Key for a Successful On-Time Closing Read More »
Title Agents Need to Automate Our friends at ALTA recently posted a fascinating article reviewing the results of two title-related surveys, somewhat akin to the MBA’s Lender Sentiment Surveys. (Membership required) The article featured the results of separate surveys from PropLogix, which questioned 400 title and settlement professionals, and Williston Financial Group (WFG), which surveyed …
The Numbers Are In: Title Agents See the Need to Automate Read More »
Alanna – Housing Wire Tech 100 for 2022 We are humbled to learn that alanna.ai was recently honored as one of Housing Wire’s 2022 HW Tech100 for real estate. It’s a privilege to be listed among the industry’s top technology providers! While we may be one of the newer providers to the game, it says …
Sometimes it can seem like your title company team has to micromanage clients to keep the closing process on track. This means multiple phone calls and emails asking them to fill out documents, provide you with information, or remind them about things they need to do. While this strategy might work eventually, it’s anything but …
Keep the Closing Process on Track Without Extra Phone Calls Read More »
People define effective communication differently. Talking to someone face-to-face is usually the best way to get your message across, but every title company employee knows this isn’t always possible when talking to clients and real estate agents. Phone calls work if the person on the other end actually answers. Emails can easily get lost in …
Make Communication a Breeze With the Power of Alanna Read More »
Finding the best talent for your title company and retaining them is often easier said than done. You have to offer a desirable company culture to start, and it can often feel like you need to offer unique perks to keep happy employees. But the truth is, the best title company employees don’t usually need …
Empower Staff Members With Productive Work, Not Repetitive Tasks Read More »
Title companies and real estate agents have to be prepared for anything that comes their way. That includes being able to communicate with someone who doesn’t speak English. When you have Alanna on your side, you can communicate effortlessly with people who speak a different language than you. Here are several reasons why this is …