Clients often have a lot of questions about their upcoming closing. The good news is most of the questions asked have simple answers. The problem is your employees have to stop what they are doing to answer the phone, find the file, and provide the right answers. Even if this only takes ten minutes to […]
Alanna Helps Closers Focus on What’s Important by Answering the Easy Questions Read More »
Title companies should always be looking for ways to create a stellar customer experience without overworking their employees at the same time. It’s sometimes a challenging concept to balance, especially during peak times of the year. Alanna can help in multiple ways by communicating directly with clients, REALTORS, and lenders. This takes away some of
Highlight Your Title Company With Alanna Read More »
Effective communication is critical in any industry, and this is especially true for the title industry. With so many different moving parts involved in a real estate transaction, you almost need an assistant whose sole purpose is to contact and interact with clients, REALTORS, and lenders. Phone calls, emails, and faxes are the traditional ways
Title Companies Need to Have Consistent Communication Like the Rest of the World Read More »
One of the most common questions clients have about their closing is what the closing costs will be. This number can change due to various factors, so they need to be provided with the exact amount once it becomes set in stone. Otherwise, clients may guess and bring the incorrect amount to closing day, creating
Stop Making Your Clients Guess Their Closing Cost and Have Them Ask Alanna Instead Read More »
The New Year always provides a great opportunity to review things that worked well in the past and improve on the things that might not have worked as well. Many title companies are fearful of change because they don’t want to leave what has worked for them for so many years, even if they know
Embrace and Experience Alanna in 2022 Read More »
In the fast-paced world we live in today, title companies must use title industry specific technology to keep up with the competition. Sometimes the solution isn’t clear-cut on the surface, but when you think about what your employees spend their time on, you start to get more clarity. For example, how many phone calls or
What’s Easier Than Texting To Get Info About A Closing? Read More »
As a title company, creating a stellar customer experience should be at the top of your priority list. Sometimes this means deviating from your normal way of doing things if a particular customer doesn’t respond well to how you handle something. The goal is to create as little friction in the closing process with your
What Kind of Customer Experience Does Your Title Company Create? Read More »
Do you know how much time your employees spend shuffling through papers, waiting on documents to be received, and trying to find misplaced documents? When a title company has gathered paper documents for years, it seems like part of the job. The good news is it doesn’t have to be when you shift to Alanna’s
Alanna Takes the Pain Away With Online Forms Read More »
Effective communication is a key attribute for every successful title company. You have to communicate well with clients, lenders, REALTORS, and anyone else involved in a closing. Doing so means you’re providing the highest level of customer service possible. The problem is it’s often difficult to stay on top of your communications with so many
How to Make Conversations a Part of Your Marketing Strategy Read More »
Seasonality for Title Agents One of the most fascinating elements of the real estate industry, to us anyway, has always been one of its most unique attributes: seasonality. That’s the concept that home sales transactions and prices tend to be above-trend in the summer, while that activity slows in the winter. (Thanks to NAR for
Will “seasonality” be a thing in your market this winter? Read More »
