In the fast-paced world we live in today, title companies must use title industry specific technology to keep up with the competition. Sometimes the solution isn’t clear-cut on the surface, but when you think about what your employees spend their time on, you start to get more clarity. For example, how many phone calls or emails per week do your employees have to answer about closing information? Every phone call and email takes time away from other job responsibilities. Alanna can reduce or virtually eliminate these tasks by allowing clients, REALTORS, and lenders to text instead. Here’s how Alanna’s conversational AI abilities are changing the game.
Nearly Instantaneous Responses
When a client texts Alanna for closing information, they’ll receive a nearly instantaneous response. Most of the time their questions involve the time and date of closing or the exact amount of money they need to bring. These are phone calls and emails that take 10-15 minutes or more per call for your employees to answer. Even if you only get four or five phone calls like that per day, it still adds up to an hour or more per day or five hours per week that could be spent on other critical tasks. But with Alanna, you’ll get those five hours back and clients will be happy at the same time.
24/7 Availability To Streamline The Closing Process
One of the best parts about Alanna is clients can text 24/7 to get answers about their closing day and you don’t need staff members available. This is invaluable since many clients don’t get home to fill out paperwork or think about questions they have until after-hours. Having to wait another business day to get answers can make closing day more stressful as it approaches, but Alanna can take care of your clientsright away to prevent that from happening.
Alanna Is Easily Trainable When New Trends Occur
Alanna is a unique form of title technology. She does tasks humans at your title company also do but doesn’t require much training. And when new trends occur in the title industry, she adapts quickly to fit your needs. The Natural Language Processing of Alanna ensures client requests are easily understood, so quick and accurate answers can be provided via text message.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can make your communications more efficient.