Upgrading to new title technology is often essential for title companies to keep up with the competition. However, there’s always a sense of hesitancy to make such a big change because you never know how it will be accepted among staff members. While your staff likely isn’t part of the decision-making process, they are ultimately …
Managing documents is a major challenge for every title company. Some companies email forms to clients and ask them to print, sign, and scan them. Others do the printing for clients, which then requires either the customer to come to the office to pick them up or the title company to mail them to their …
Having a smooth closing and providing superior customer service go hand-in-hand. Usually you can’t have one without the other, but it’s often easier said than done. When you’re juggling multiple clients and trying to squeeze as many closings in as possible any given month, the level of customer service you provide might naturally drop. The …
Smooth Closings and Superior Customer Service at the Same Time Read More »
There’s collaboration involved in all real estate closings. It never fails that when you need to call someone, it goes to their voicemail. And when they call you back, you’re on the phone or doing another task where you can’t answer. Voicemail tag is no fun for anyone, especially when it leads to a black …
Title companies often share the same joys and frustrations about their daily duties. The ultimate goal is to ensure closing day remains on schedule, but there are a lot of moving parts that have to happen seamlessly first. There are plenty of obstacles and challenges to overcome along the way, which makes the jobs of …
Alanna Eliminates Top Obstacles for Title Companies Read More »
Every title company employee knows there are a lot of moving parts that have to happen nearly perfectly to have a successful on-time closing (OTC). You likely have a method you’ve used for many years, but chances are some of your processes might be outdated if you haven’t upgraded your title tech in a while. …
Accurate Information is Key for a Successful On-Time Closing Read More »
Title Agents Need to Automate Our friends at ALTA recently posted a fascinating article reviewing the results of two title-related surveys, somewhat akin to the MBA’s Lender Sentiment Surveys. (Membership required) The article featured the results of separate surveys from PropLogix, which questioned 400 title and settlement professionals, and Williston Financial Group (WFG), which surveyed …
The Numbers Are In: Title Agents See the Need to Automate Read More »
Sometimes it can seem like your title company team has to micromanage clients to keep the closing process on track. This means multiple phone calls and emails asking them to fill out documents, provide you with information, or remind them about things they need to do. While this strategy might work eventually, it’s anything but …
Keep the Closing Process on Track Without Extra Phone Calls Read More »
People define effective communication differently. Talking to someone face-to-face is usually the best way to get your message across, but every title company employee knows this isn’t always possible when talking to clients and real estate agents. Phone calls work if the person on the other end actually answers. Emails can easily get lost in …
Make Communication a Breeze With the Power of Alanna Read More »
Everyone involved in a real estate transaction is busy. Your title company employees have multiple things happening at one time. REALTORS are trying to juggle multiple clients. And your clients have their own responsibilities they have to take care of and don’t have time to think about their real estate deal all day. When clients …
Are Your Clients in a Hurry? Alanna is the Answer Read More »