Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents, …
Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be …
Sometimes, it seems there are hundreds of “communications solutions” available out there for business (and not just title agents). “End-to-end” solutions. “Best-in-class” solutions. “Universal” or “global” solutions. They come advertised as a way to bring “all interested parties to the table.” They promise secure, no-frills, easy-to-use means of communication among lenders, real estate agents, title …
Is It Really A Conversation If Only One Person Is Paying Attention? Read More »
Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing …
Provide Channels of Customer Service Where There is Opportunity to Excel Read More »
One of the concerns we sometimes hear from title agents when we inform them Alanna can handle up to 97% of the routine, time-sucking phone calls that divert production is bit surprising to us: “Our willingness to answer the phone is what makes our customer service so great.” Ok. We can understand that on some …
Is Your Ability to Take Phone Calls Really Superior Customer Service? Read More »
Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title …
Does Your Current Customer Experience Defer Work or Give Satisfying Answers? Read More »
Alanna President and Co-Founder Hoyt Mann was published in Housing Wire recently, where he observed that the transition from a historic refinance market to a purchase-dominated market will mean rising costs for title companies. Specifically, process inefficiencies are exacerbated in the high-touch environment typical to purchase closings—leading to margin compression. Hoyt offers a few suggestions …
Anyone who has purchased or sold a home can attest to the fact that there’s a lot of paperwork involved. Title companies have to provide the bulk of the paperwork for customers to fill out, but what if we told you the majority of the papers could be eliminated? One of the main benefits of …
New home buyers are in constant communication with their lenders throughout the process of a home transaction. The lenders also have to be in close contact with the respective real estate agent and the title company to ensure funds are coordinated and to ensure timing is staying on track. Making multiple phone calls and sending …
The Benefits of a Virtual Closing Assistant for Lenders Read More »
We’re really seeing a surge in new and improved title technology these days. That’s great news! The title insurance and settlement services process, in large part because of state-by-state legal and compliance requirements, has long been a tangled and disjointed one. Most agents will admit just as much. As a result, it’s tough to really …
Effective Title Technology Doesn’t Just Delay The Challenge Read More »