When talking about real estate, the purchase market is much more complex and has many more moving parts than the refinance market. And more parties involved in a transaction means more questions via email, phone, and even in person. These moving parts can become overwhelming for a title agent, especially as closing day nears. Using …
Most business relationships are formed when a foundation of effective communication is set. All parties in any business relationship have to trust one another, and the best way to earn trust is to be transparent and intelligent during conversations. This is true for title companies whether they are trying to earn business from a real …
Intelligent Conversation is Key to Any Business Relationship Read More »
Have you ever had a “conversation” with someone where you only receive short answers to every question you ask? And then rarely receive any follow-up questions from the other person to keep the conversation going? If you have, then you know how frustrating it can be to get the sense that the other person is …
Communicating with Title Agencies Should be the Smoothest and Fastest Part of Your Day Read More »
Every title company wants to hire the best talent they can find to fill their open positions. One of the most common positions a title company wants to fill is someone who can answer phone calls, emails, and be a direct point of contact for REALTORS, lenders, and clients. The problem with this is a …
What Can a Multi-Skilled and Multi-Talented Employee Do For Your Title Agency? Read More »
Mortgage lenders want to squeeze as many loans as they can into any given year. When you think about that as being their goal, it’s hard to imagine why a closing can take more than 40 days, on average, to reach. The truth is many different delays can occur from the time a contract is …
What does your title company do for marketing after closing day for any given homebuyer? If you’re like most title companies, you may just simply give them a pen and a notepad with your company logo on it and then go your separate ways. Most homebuyers don’t expect much more as long as you’ve provided …
Online Smart Forms How does your title company send documents that need to be signed? Unless you’ve migrated over to using smart forms, chances are you send out an email with a welcome bundle of forms that need to be printed, signed, scanned, and returned to your title agent. Or you might even print the …
End The Paper Forms Gathering Chase, Move To Digital Online Smart Forms Read More »
Have you ever had a customer, REALTOR®, or lender tell you they would have had the documents you asked for on time, but they had a question to ask first and it was already after business hours? And when they ask you the question the next morning, it could take you a couple of hours …
Who Answers Questions At 9 pm On A Saturday Night … Alanna Does Read More »
Title companies have to stand out with their customers to put themselves ahead of the competition. The problem with this is all title companies go through similar processes so it’s sometimes difficult to know what stands out and what’s just part of normal expectations. Consumers today love feeling like they are receiving a personalized experience …
What Personal Touch Makes Your Title Agency Stand Out? Read More »
A key attribute every title company needs to have is effective communication. However, with so many different forms of communication and each client preferring a different one, streamlining your processes can be a challenge. When title agencies don’t communicate clearly and effectively with clients, they can grow more frustrated and you could see a negative …