Collecting information from real estate agents, buyers, and sellers, can be a challenging process. But what makes it most challenging usually is having to print, scan, and fax forms. Then all of the data must be manually entered into your title production system. Alanna’s Smart Forms can be the updated title tech tools your company …
What kind of marketing campaigns do you have in place to continue earning business after a real estate transaction has closed? Many title companies simply rely on their good customer service to lead to referrals in the future, but the results are spotty at best. It can be burdensome to focus on post-marketing campaigns with …
Document collection can be one of the most time-consuming and frustrating jobs a title company employee has to do. Not only is shuffling through paperwork painful at times, but ensuring clients return documents promptly is something that’s out of your control. Put an end to the numerous phone calls to remind clients about documents and …
Stop Playing Phone Tag and Automate Sending and Receiving Info Sheets Read More »
Any time the word automation is thrown around, people naturally get a little skeptical. This goes for both the average person as well as title company employees. No one wants their job to get replaced by a robot, and clients usually prefer interacting with a human instead of a computer. The good news is Alanna …
Automated Communication Provides Superior Customer Service Read More »
Keeping clients informed of what’s going on with their real estate transactions is something most title companies can improve on. When you aren’t proactive with communicating, then chances are you’ll receive numerous emails and phone calls from clients checking on the status. The good news is with conversational AI, you can be more proactive without …
Proactive Text and Email Updates Keep Clients in the Loop Read More »
No matter the industry, consumers want to work with technologically-savvy companies. On the same hand, title companies have a reputation for doing things the same way they always have for many years. While there’s nothing wrong with not fixing something that isn’t broken, you also have to give your title technology a close look and …
Is Your Title Technology Meeting Client’s Needs? Read More »
Sometimes people have a negative perception when it comes to conversational AI. However, their negative experiences are usually from chatbots that don’t provide much help. Alanna is much different and she takes her skills to the next level. Not only can she answer basic questions your clients have, but she can also answer some complex …
Simple and Complex Client Interactions Made Easy Read More »
Consumers seek personalized experiences with almost anyone they do business with nowadays. If clients feel like they are just another number in your business, they won’t have a very good impression of your company. But how can you invest in the right resources to ensure every client gets treated as if they are your only …
Boost Client Satisfaction with a Personalized Experience Read More »
One of the most important things any title company can do is create a positive client experience with every interaction. This is difficult to do when your phone is constantly ringing. It means you have to put clients on hold or call them back with the requested information, which is not ideal when aiming for …
Having full confidence in your title company staff is invaluable. Not only do you need confidence in their ability to do their jobs well, but it’s also important for them to work well together. With so many different moving parts involved in a closing, if one error or delay occurs, it can throw off the …
Alanna Strengthens and Develops a Cohesive Staff Read More »