A major role title company employees have is communicating with clients. Whether it’s reminding them about an appointment, sending them documents to sign, or anything else, the closing process can be much more efficient with strong communication. The problem is many clients aren’t available throughout the day to answer phone calls or emails. This can …
Most people have dealt with a company or individual who only gives short answers to every question asked. If you’ve experienced that, how does it make you feel? Chances are you felt a little frustrated and might have even taken your business elsewhere. The title industry is no different. Whether you’re talking to clients, real …
What does your title company do to build positive relationships with buyers, sellers, lenders, and real estate agents? Trust is earned over time. However, when you’re talking about the closing process, you don’t have a lot of time to develop trust. Every interaction you have needs to be positive, intelligent, and transparent. Poor communication is …
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Consumers have numerous options today no matter what product or service they need. When it comes to the title industry, the competition has never been greater. Adding a personal touch to the closing process can make everything smoother and boost client satisfaction. Too many title companies see their clients as another number and try to …
Effective communication is key for the success of a title company. A lot of problems title companies have can be solved by breaking down communication barriers or finding ways to make communicating more efficient. Phone calls and emails are still modern ways to communicate, but they are rarely effective in getting the prompt attention desired …
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How do you differentiate your title company from the competition? Many title companies say their customer service makes them stand out. But do you know what is special about your customer service? Can you pinpoint anything specific that distinguishes your company? When you invest in Alanna, listing out the ways your company is set apart …
The foundation of any successful title company is how effective its communication is with its clients. No one wants to leave voicemails anymore or have to send an email that may not receive a response for a couple of days. We live in a world where immediate responses are demanded. The good news is title …
Many title companies don’t think about continuing their marketing efforts after closing day. They simply sign the papers and occasionally let clients take the pen with their logo with them. But when you have the right title tech tools, you can take advantage of additional marketing opportunities. The stellar customer experience you’ve provided doesn’t have …
Title companies often get stuck in a habit of using old title technology because it has always worked for them. There’s something to be said about not fixing something that’s not broken, but in today’s world, neglecting to utilize modern title technology can be a major setback. It’s important to get feedback from clients, REALTORS, …
Is Your Title Company Advancing or Lagging Behind the Times? Read More »
What is the biggest priority for your title company? If it’s not creating the best customer experience possible, then you’re likely falling short of your potential. Title companies often believe they are providing great customer service since they work hard for every closing. But there has to be a balance between working harder and working …
Customer Experience Tells All for a Title Company Read More »