Do you often have a hard time keeping your clients on schedule for real estate closings? Many title companies suffer from scheduling delays when there’s a simple and effective solution- Alanna. Alanna tackles timeline issues at their source- ineffective communication. By employing her conversational AI abilities, your clients are constantly up-to-date on the status of their files and the actions needed to take to keep their closing on track. By keeping your clients well-informed, smooth closings are no longer idealistic. They’re a reality. Here’s how it works.
Proactive Reminders Keep Clients On Schedule
Calling and emailing clients doesn’t work as well as it should. Clients are busy during the day, and they might not respond until a day or two later. This can put extra stress on your employees, who then must play catch-up to make up for the delay. With Alanna’s conversational AI, you can send proactive reminders to keep clients on track. Clients will receive reminders via text, which is one of the most effective ways to communicate nowadays.
24/7 Availability To Answer All Client Questions
One of the best features of Alanna’s conversational AI is that clients can respond at any time. Many times they will have questions after business hours and wait until the next day to call and ask. But with Alanna, they can respond via text, and she will provide accurate answers immediately. Since Alanna is tied to your title production system, she can even provide specific file-based information your clients need at any time.
Clients Are More Likely To Reply When They Get Immediate Responses
When your company is upgrading title tech tools, it’s important to think about what would make things easier for clients. Most of the time clients want information right away and don’t want to make a phone call or send an email to do it. But when they can ask a question about closing costs or anything else and receive a response within a matter of seconds, they’ll be more likely to stay proactive with their transaction.
Enhance The Client Experience With Positive Interactions
Chatbots have bad reputations because many of them provide limited assistance. Alanna is different since she can provide about as much assistance as a real human. The power of conversational AI is something every title company should experience, and their clients deserve it. When every interaction is positive, it can lead to smoother closings.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how you can make every closing much easier.