Consumers have numerous options today no matter what product or service they need. When it comes to the title industry, the competition has never been greater. Adding a personal touch to the closing process can make everything smoother and boost client satisfaction. Too many title companies see their clients as another number and try to push them through as quickly as possible so they can move on to the next one. But when clients feel recognized you stand out among the competition. Alanna can help you create a more personalized experience with every closing.
Availability When Your Clients Need It
When clients have to leave voicemails and don’t receive a return phone call for a day or two, they don’t feel like they are a priority. The same goes for unanswered emails. Alanna’s conversational AI can make your title company available for clients when they need you. They can text Alanna 24/7 about virtually anything revolving around their closing and she will have the answer for them in real-time. And it’s much more than a canned answer. Whether your client has a general or specific file-based question, chances are she has the information readily available for them.
Conversational AI Does More Than Answer Questions
With Alanna’s conversational AI, your clients will feel like they are talking to a human. Since Alanna is integrated into your title production system, she can provide a vast amount of information to clients. She also helps your staff send proactive communications to clients to help them stay on track. From sending online forms to gather information to providing reminders about upcoming appointments, Alanna creates a personalized experience with every closing.
Positive Interactions Lead To Stellar Customer Experiences
No one likes to feel as if they are being passed off to a robot. Alanna is different in virtually every regard. She is just as helpful as your staff and facilitates positive interactions with clients. Stellar customer service is hard to find nowadays no matter what the industry. Alanna’s proactive and positive communications stand out to clients and make them feel like they are truly valued and focused on.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help every client have a personal experience when working with your title company.