Effective communication is key for the success of a title company. A lot of problems title companies have can be solved by breaking down communication barriers or finding ways to make communicating more efficient. Phone calls and emails are still modern ways to communicate, but they are rarely effective in getting the prompt attention desired by title companies. Conversational AI sometimes has a bad name because people associate it with chatbots that never give them the right answers. Alanna is a different type of title tech and she can help you modernize communication inside and outside of your company.
What Is The Primary Form Of Communication In Your Title Company?
Think about how you primarily communicate with clients, lenders, REALTORS, and even people within your title company. Phone calls and emails are likely the top two answers. Clients aren’t always available to answer a phone call. And everyone gets dozens of emails a day so it’s easy for yours to get buried and overlooked. But what are you supposed to do when those are the only methods of communication you offer? This is where struggles and frustrations occur, and the difficulties offer a perfect opportunity to look into conversational AI.
Is Conversational AI Really That Powerful?
Conversational AI is much different from the chatbots you might have experienced. Alanna’s conversational AI abilities can answer essentially every question clients have about the closing process. And she does it over the most recognizable form of communication today–text messaging. Clients can simply text their questions to Alanna and she will provide accurate answers in real-time. Imagine how productive your team could be if the phone stopped ringing! That’s the power of Alanna’s conversational AI. When your staff can be more productive and your clients can have their questions answered efficiently, that’s called a win-win situation.
Reassess Your Communication Standards And Adjust Accordingly
Title companies should constantly assess their processes and procedures. With title tech tools evolving every day, you can quickly fall behind the curve if you don’t seek out ways to improve. Take some time with your team to assess your communication standards and honestly evaluate whether you are meeting those standards. The willingness to adapt and adjust are good qualities for any title company. Once you evaluate your standards, you’ll get a clearer picture of how Alanna can fit into your team.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can single-handedly modernize communications within your title company.