How do you differentiate your title company from the competition? Many title companies say their customer service makes them stand out. But do you know what is special about your customer service? Can you pinpoint anything specific that distinguishes your company? When you invest in Alanna, listing out the ways your company is set apart from the rest is simple. From conversational AI to enhanced security and everything in between, here are some of the top benefits Alanna offers to differentiate your title company.
Security Is At The Top Of Mind
Title companies are learning they have to keep up with the latest technology to stay ahead. However, with advanced technology comes a host of security concerns. If you don’t prioritize security, then you’ll eventually lose clients. Confidential and sensitive information is constantly passed around during the closing process. You can’t afford a security breach to occur. Alanna provides a secure channel to transmit information so you and your clients can always feel secure.
The Closing Process Revolves Around Clients
A successful closing requires an end result of customer satisfaction. Sometimes title company employees get stressed out as closing day approaches, which can be a barrier to a smooth closing. But with Alanna, stress can be reduced for all parties involved. From providing proactive communications to sending out documents for review in advance of closing, Alanna makes the closing process seamless. It’s like your clients have a personal assistant to answer their questions at any time. That’s something most title companies can’t provide. When you have Alanna on your team, you can truly say the closing process revolves around client satisfaction every step of the way.
24/7 Availability With Real-Time Information
It often seems like title companies could use an assistant specifically to answer phone calls and emails. However, this is rarely a reality for various reasons. Alanna is better than any full-time assistant you can hire and she doesn’t come with any overhead. She can answer client questions 24/7 and provide real-time information. A common question clients have revolves around closing costs. Alanna can provide an accurate estimate no matter how many times they inquire. And the best part is your staff can continue working on more complex tasks to further assist clients behind the scenes.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help your title company distinguish itself from the competition.