Title companies should always be looking for ways to create a stellar customer experience without overworking their employees at the same time. It’s sometimes a challenging concept to balance, especially during peak times of the year. Alanna can help in multiple ways by communicating directly with clients, REALTORS, and lenders. This takes away some of the work your employees have to do, so they can focus on other important tasks for any given closing. When you have Alanna on your team, she will be the highlight of your organization in many ways.
Let Alanna Handle Answers To Questions
When you have Alanna as your assistant, she can handle answering questions for most clients. She utilizes conversational AI via text message or web chat and is integrated into your title production system to always provide accurate answers. Think about how many hours your employees spend every week answering phone calls or responding to emails. Alanna can eliminate a lot of those so your employees can stay focused on other projects without distractions.
Eliminate Some Of Your Manual Data Entry
Another great benefit Alanna brings to the table is a vast reduction in manual data entry. With Alanna’s online forms, documents can be sent to clients electronically with a secure link. They can fill out the information on their mobile devices and submit them to you via the same link. The data then enters your system and most of the information is input without any manual intervention. Simply give the data a review for any errors or omissions and continue with the closing.
Allow Your Rock Star Employees To Shine Brighter
You know you have rock star employees on your team, so give them an opportunity to shine even brighter. When complex projects have to be put on hold to answer the phone or fill in forms manually, they don’t have the chance to be efficient. Alanna is an invaluable assistant since she gives your employees more time to complete critical tasks throughout the week. The results are more efficient employees who don’t feel as stressed or overworked. Now that’s a win-win!
Create An Amazing Customer Experience
The ultimate goal with any real estate transaction is to create an amazing customer experience. This can sometimes be challenging when your employees are overworked and stressed. Alanna can alleviate challenges, create happier customers, and reduce stress for your employees.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how you can maximize your employees’ skills to provide an outstanding client experience.