Title companies should always be looking for ways to create a stellar customer experience without overworking their employees at the same time. It’s sometimes a challenging concept to balance, especially during peak times of the year. Alanna can help in multiple ways by communicating directly with clients, REALTORS, and lenders. This takes away some of […]
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Effective communication is critical in any industry, and this is especially true for the title industry. With so many different moving parts involved in a real estate transaction, you almost need an assistant whose sole purpose is to contact and interact with clients, REALTORS, and lenders. Phone calls, emails, and faxes are the traditional ways
Title Companies Need to Have Consistent Communication Like the Rest of the World Read More »
One of the most common questions clients have about their closing is what the closing costs will be. This number can change due to various factors, so they need to be provided with the exact amount once it becomes set in stone. Otherwise, clients may guess and bring the incorrect amount to closing day, creating
Stop Making Your Clients Guess Their Closing Cost and Have Them Ask Alanna Instead Read More »
The New Year always provides a great opportunity to review things that worked well in the past and improve on the things that might not have worked as well. Many title companies are fearful of change because they don’t want to leave what has worked for them for so many years, even if they know
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In the fast-paced world we live in today, title companies must use title industry specific technology to keep up with the competition. Sometimes the solution isn’t clear-cut on the surface, but when you think about what your employees spend their time on, you start to get more clarity. For example, how many phone calls or
What’s Easier Than Texting To Get Info About A Closing? Read More »
As a title company, creating a stellar customer experience should be at the top of your priority list. Sometimes this means deviating from your normal way of doing things if a particular customer doesn’t respond well to how you handle something. The goal is to create as little friction in the closing process with your
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Do you know how much time your employees spend shuffling through papers, waiting on documents to be received, and trying to find misplaced documents? When a title company has gathered paper documents for years, it seems like part of the job. The good news is it doesn’t have to be when you shift to Alanna’s
Alanna Takes the Pain Away With Online Forms Read More »
Effective communication is a key attribute for every successful title company. You have to communicate well with clients, lenders, REALTORS, and anyone else involved in a closing. Doing so means you’re providing the highest level of customer service possible. The problem is it’s often difficult to stay on top of your communications with so many
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REALTORS play a huge role in any real estate closing process. Not only do title companies and lenders need information from REALTORS, but the REALTORS also rely on title companies to be proactive about providing them closing documents. Clients always have questions about certain things, and most of the time they will ask those questions
Alanna is the Answer to Accessibility and Quickness for REALTORS Read More »
The employees in your title company have various responsibilities that might require communicating with clients, lenders, or real estate agents. This can bring some unique challenges when an Escrow Officer calls a client and doesn’t receive an answer. Then when the client calls back, you have to put them on hold while you find the
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