Texting Strengthens Client Communication

Conversational AI

A major role title company employees have is communicating with clients. Whether it’s reminding them about an appointment, sending them documents to sign, or anything else, the closing process can be much more efficient with strong communication. The problem is many clients aren’t available throughout the day to answer phone calls or emails. This can delay the process by at least one day, which can put a strain on your employees to keep closing day on schedule. But what would happen if you replaced those phone calls and emails with text messages and conversational AI? Here’s what you can expect.

Immediate Responses Are More Likely

Clients might not be able to step away from work to answer your phone call. But, more than likely they can send a quick text message response. Clients don’t want a long and drawn-out process, so they are typically more than willing to handle any task via text message rather than talking on the phone. When you can get an immediate response, it’s much easier for closing day to remain on schedule and you’ll reduce stress on your employees as well.

Inquiries Are Handled 24/7

Since many clients can’t respond to phone calls or emails until after business hours, does it seem like having an assistant on-call 24/7 would be beneficial? This is on the right track, but there’s a better way to have 24/7 availability for clients. The answer is with Alanna’s conversational AI abilities. She can handle virtually any question your client has, including specific file-based questions. So even if your client wakes up in the middle of the night and thinks about a question, they can text Alanna right then and get a response within seconds.

Make Signing Documents More Convenient

Most of the time any documents that need to be signed are handled via email. In some cases, the documents are printed and returned in physical form. That’s simply not necessary in the digital world we live in today. Clients don’t want to shuffle through papers or scroll through a long document in their email. With Alanna, you can send a quick, secure text to clients with documents needing their signature. And once they sign digitally, the information is uploaded into your title production system. With communication processes this effective, it’s sometimes hard to believe we still rely on phone calls and emails today.

Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how Alanna can boost client communications to make closing day a breeze.