Having a smooth closing and providing superior customer service go hand-in-hand. Usually you can’t have one without the other, but it’s often easier said than done. When you’re juggling multiple clients and trying to squeeze as many closings in as possible any given month, the level of customer service you provide might naturally drop. The […]
Smooth Closings and Superior Customer Service at the Same Time Read More »
There’s collaboration involved in all real estate closings. It never fails that when you need to call someone, it goes to their voicemail. And when they call you back, you’re on the phone or doing another task where you can’t answer. Voicemail tag is no fun for anyone, especially when it leads to a black
Save Your Clients From the Voicemail Black Hole Read More »
Title companies often share the same joys and frustrations about their daily duties. The ultimate goal is to ensure closing day remains on schedule, but there are a lot of moving parts that have to happen seamlessly first. There are plenty of obstacles and challenges to overcome along the way, which makes the jobs of
Alanna Eliminates Top Obstacles for Title Companies Read More »
Every title company employee knows there are a lot of moving parts that have to happen nearly perfectly to have a successful on-time closing (OTC). You likely have a method you’ve used for many years, but chances are some of your processes might be outdated if you haven’t upgraded your title tech in a while.
Accurate Information is Key for a Successful On-Time Closing Read More »
Sometimes it can seem like your title company team has to micromanage clients to keep the closing process on track. This means multiple phone calls and emails asking them to fill out documents, provide you with information, or remind them about things they need to do. While this strategy might work eventually, it’s anything but
Keep the Closing Process on Track Without Extra Phone Calls Read More »
People define effective communication differently. Talking to someone face-to-face is usually the best way to get your message across, but every title company employee knows this isn’t always possible when talking to clients and real estate agents. Phone calls work if the person on the other end actually answers. Emails can easily get lost in
Make Communication a Breeze With the Power of Alanna Read More »
Finding the best talent for your title company and retaining them is often easier said than done. You have to offer a desirable company culture to start, and it can often feel like you need to offer unique perks to keep happy employees. But the truth is, the best title company employees don’t usually need
Empower Staff Members With Productive Work, Not Repetitive Tasks Read More »
Title companies and real estate agents have to be prepared for anything that comes their way. That includes being able to communicate with someone who doesn’t speak English. When you have Alanna on your side, you can communicate effortlessly with people who speak a different language than you. Here are several reasons why this is
That’s Right…Alanna Can Speak 54 Languages! Read More »
Everyone involved in a real estate transaction is busy. Your title company employees have multiple things happening at one time. REALTORS are trying to juggle multiple clients. And your clients have their own responsibilities they have to take care of and don’t have time to think about their real estate deal all day. When clients
Are Your Clients in a Hurry? Alanna is the Answer Read More »
Every title company could benefit from having an extra assistant or two to help answer phone calls, emails, and enter data. The problem is, hiring a new person might not fit within your budget. Or, your employees may not have enough time to train others without putting them more behind on their work. What if
Which of Alanna’s Abilities Would Your Title Company Benefit From the Most? Read More »
