Sometimes it can seem like your title company team has to micromanage clients to keep the closing process on track. This means multiple phone calls and emails asking them to fill out documents, provide you with information, or remind them about things they need to do. While this strategy might work eventually, it’s anything but efficient. The more phone calls your team has to make, the less productive they are with other tasks they need to do. Alanna is a perfect solution to keeping the closing process on track without feeling like you have to micromanage clients and will ensure your title company employees stay productive.
How Do You Define Productivity?
Everyone in your title company is busy, and so are your clients. There’s a big difference between being busy and being productive, though. When you’re busy, it feels like you’ve been doing things all day long, but at the end of the day you didn’t accomplish much. But when you’re productive, you’ve checked off a lot of boxes and likely feel a greater sense of satisfaction at the end of the day. Making and answering phone calls usually doesn’t help employees feel productive. Rather, it makes them feel like they are busy without actually accomplishing things.
More Time On The Phone Doesn’t Mean Better Customer Service
A title company employee might answer ten calls every day. They may only spend five minutes on the phone with each client, but many times they have to give them a call back after they locate the correct file so they can provide an accurate answer. If that process takes ten minutes, plus the original five minutes on the phone, that’s an average of 15 minutes per phone call. With ten phone calls throughout the day, that means your employee is spending about 2.5 hours on the phone every day. While your clients might get the answers they need, it’s not efficient and there’s a better way to provide good customer service.
Stay On Track With Less Stress When You Hire Alanna
Alanna utilizes conversational AI to help keep the closing process on track without phone calls. She can send text messages to clients and clients can respond via text message as well. And since Alanna is tied to your title production system, even specific file-based questions can be answered. Imagine what your employees could accomplish if they had those 2.5 hours back every day!
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help reduce extra phone calls in your title company.