Smooth Closings and Superior Customer Service at the Same Time


Having a smooth closing and providing superior customer service go hand-in-hand. Usually you can’t have one without the other, but it’s often easier said than done. When you’re juggling multiple clients and trying to squeeze as many closings in as possible any given month, the level of customer service you provide might naturally drop. The good news is with Alanna, you can experience the best of both worlds without increasing your hours or workload.

What Can Make Clients Happy?

You can never expect clients to jump through hoops to make your job easier as a title company employee. But if you make things easier for them, then they’ll be more likely to return documents and other information to you timely. What if you could send documents to clients via text message? Then they could sign and return the docs from their mobile devices, rather than making them find a printer, scanner, or fax machine. Clients today are much more receptive to this option, and it’s exactly what Alanna brings to the table.

Satisfied Real Estate Agents Can Lead To Future Business

Providing superior customer service extends to real estate agents as well. The real estate agent wants the closing day to be as smooth as possible so they have a happy client and they receive their commission on time. They rely on the title company for a large part of this, so having the right title tech tools in place is essential. Alanna is the tool title companies rely on to ensure real estate agents are satisfied with their services.

Mastering Excellent Customer Service Is Easy With The Right Title Tech Tools

Providing the right type of customer service can have a trickle-down effect. When clients appreciate how you communicate with them, they will be more receptive to you and provide you with information timely. Alanna’s conversational AI abilities make customer service a breeze. Text messaging is one of the best forms of communication today, and Alanna can engage in conversations with your clients. A human can always be on standby, but most of the time Alanna can handle client inquiries. The result is a satisfied client and a smooth closing day for every real estate transaction you handle. is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can enhance your customer service and make closing day a breeze.