Feedback Communication Most human beings get into a groove in life…and stay there. “This is the way we’ve always done it,” is a common sentiment in more than a few offices. But what if the way you’ve always done it isn’t working for your customers? Here is the alternative. You are entrepreneurial and innovative and
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Title company employees strive to positively impact their clients and real estate agents. This can be difficult when internal operations aren’t efficient. One mistake can expose a wide range of problems and inefficiencies that most clients don’t see behind closed doors. The good news is title companies are usually just a technology upgrade away from
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Anyone who last bought a home 20 years ago will likely be surprised at how different the process is today. With title technology dictating the flow of transactions, it’s an entirely new process from past decades. But that doesn’t mean it’s a bad thing. In most ways, title technology has enhanced processes and allowed more
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Title companies have more title tech tools available to them than ever before. However, too many title companies are still stuck using outdated technology because they don’t want to change what they have done for so many years. While the job still gets done and closing day still happens, it’s the processes in between that
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Nowadays, talking to an actual human can sometimes seem like an outdated form of communication. Of course, there are still plenty of benefits of having a phone conversation, but it’s much easier to text or web chat with someone. The problem is too many people confuse chatbots with conversational AI. When it comes to the
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Your title company employees likely go above and beyond to ensure client satisfaction. However, depending on the amount of busywork they have to do, they might fall short at times. As a title company, implementing the right title technology can give your staff the tools they need to keep the closing day on schedule, while
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Title companies upgrade their title tech tools for various reasons. First and foremost they want to provide the best experience possible for customers. But they also want to ensure their employees are working as efficiently as they can. The good news about Alanna is she accomplishes both of those with her conversational AI abilities. Here
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No matter how great your title company employees are at what they do, burnout is very real and is something you have to monitor. It’s easy for staff to get comfortable with their routine, but this could eventually have a negative effect if they want more challenging opportunities. Adopting a new title technology program can
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Upgrading to new title technology is often essential for title companies to keep up with the competition. However, there’s always a sense of hesitancy to make such a big change because you never know how it will be accepted among staff members. While your staff likely isn’t part of the decision-making process, they are ultimately
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Managing documents is a major challenge for every title company. Some companies email forms to clients and ask them to print, sign, and scan them. Others do the printing for clients, which then requires either the customer to come to the office to pick them up or the title company to mail them to their
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