Enhance Internal Operations with Conversational AI

Conversational AI

Title company employees strive to positively impact their clients and real estate agents. This can be difficult when internal operations aren’t efficient. One mistake can expose a wide range of problems and inefficiencies that most clients don’t see behind closed doors. The good news is title companies are usually just a technology upgrade away from making their internal operations more efficient than ever. The most useful upgrade is conversational AI and we’ll explain how it can help.

Receive Necessary Documents Quicker

If you’ve ever had to call and email clients multiple times to remind them to return documents to you, then you know how stressful it can be. It’s as if you need an assistant just to handle the follow-up calls. But with conversational AI, you can accomplish the same result without picking up the phone. Clients tend to respond better to text messages and are more likely to fill out forms if they are digital rather than physical. The result is receiving documents and information quicker so you can keep the closing dates on schedule.

Provide Quick And Accurate Cost Estimates

One of the most common questions clients have revolves around cost estimates. The estimates can change slightly, which means they could be calling your office weekly for updates. But with conversational AI, all clients have to do is text their questions and they will receive an updated estimate in real-time. Alanna is tied into your title production system so all information is up to date. As a result, your staff members don’t have to spend time sorting through paper files and calculating numbers to provide answers to clients.

Conversational AI Offers On-Demand Information

Sometimes closing day can be delayed because clients have to wait until the next business day to get questions answered. But with Alanna’s conversational AI abilities, clients can ask questions 24/7 and receive answers nearly instantly no matter what the day or time. On the rare occasions that Alanna cannot provide the answers clients need, clients can have most questions answered before talking to a human at least. The ability to provide information on-demand can save your title company employees a significant amount of time when you consider the number of emails and phone calls it will eliminate.

Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how your internal operations can be more streamlined with the help of Alanna’s abilities.