Your title company employees likely go above and beyond to ensure client satisfaction. However, depending on the amount of busywork they have to do, they might fall short at times. As a title company, implementing the right title technology can give your staff the tools they need to keep the closing day on schedule, while still providing outstanding customer service. Alanna is the tool they can rely on and here are some ways she benefits everyone involved.
Clients Appreciate Regular Updates On Their Closing
Silence can be deafening for clients when they are eager to know what is going on with their real estate closing. This can lead to them calling or sending emails regularly, which takes time away from your staff members. With Alanna’s conversational AI abilities, you can easily be proactive with clients and provide them with status updates on their file. The more proactive you are, the less clients will have to reach out to you, which minimizes distractions for your employees. Plus, clients will greatly appreciate the updates that keep from disrupting their day as well.
24/7 Support Benefits Everyone
Clients often come up with questions in the evenings when their day has settled down at home. The problem is they can’t reach out to title companies if they only work during normal business hours. This can delay the closing process and also lead to extra phone calls. But with Alanna, your clients can text or chat online to get their questions answered, even in the middle of the night. And when they can get the answers on their schedule, they won’t have to disrupt the schedules of your employees.
Enjoy A Smooth Closing Day For Everyone Involved
Alanna’s overall goal is to help make closing day smoother for everyone involved. Chasing down paper documents from clients can be a challenge and lead to stressful times for title company employees. And when you force clients to juggle these paper documents, they can get frustrated as well. Alanna has the tools to keep the entire process on track and everyone will be satisfied with the process as a result. And with a smooth process comes a better reputation and potentially more clients.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can benefit both your clients and your staff members.