A title agent’s job is always demanding, and it’s especially true at the end of the month when everyone is scrambling to complete their closings. Some title agents may even say “there has to be a better way” when it comes to doing their job more efficiently to better serve clients and real estate agents. The good news is there is a better way of handling closings more efficiently, and the secret lies with a virtual closing assistant. It’s a vital title company resource to provide quick cost estimates, answer time-sensitive questions, eliminate manual data entry, and offer 24/7 availability. A virtual closing assistant’s abilities are unmatched, and here are the ways it can help your business succeed and provide an outstanding client experience.
Provide Quick And Accurate Closing Cost Estimates
When your virtual closing assistant is integrated with your system, buyer and seller closing cost estimates can be provided immediately. When a client asks for the cost estimate, they will receive a response in a matter of seconds with a PDF document containing the information. The PDF document can be easily sent via email or text, depending on what the client prefers, and it will always be mobile-friendly so the information can be viewed on-the-go.
Answer Time-Sensitive Questions Immediately
Clients, lenders, and real estate agents can text a virtual closing assistant to get immediate answers to time-sensitive questions they have. These questions may be general or could be specific file-based questions, and the virtual closing assistant will provide quick and accurate answers to either type. From the perspective of a title company, this means title agents won’t have to spend as much time answering the phone to resolve client inquiries. With fewer phone calls, title agents can spend more time and effort on complicated tasks to be fully prepared for every closing as efficiently as possible.
Eliminate Data Entry With Online Forms
Interacting with clients and real estate agents can be the biggest challenge of a closing sometimes. Everyone has different schedules, so gathering information can sometimes be delayed significantly as a result. But with a virtual closing assistant, smart online forms can be used for each party to fill in the pertinent information for their files. Manual data entry is one of the most time-consuming tasks a title agent does, so this is a powerful title company resource to help streamline the process. Clients will also appreciate the feature so they won’t have to print stacks of paper, physically sign them all, and then scan and return them.
It’s common for clients and real estate agents to have questions about a particular closing after hours. When you have a virtual closing assistant integrated with your system, those questions can be answered 24/7 without having a human title agent available. Sometimes a simple question can delay processes significantly when a client has to wait until the next business day to receive an answer. A virtual closing assistant eliminates that delay and makes the closing process smoother and more efficient as a result.
Alanna.ai develops innovative software for the title industry. Learn more about how we can help you succeed.