Not all title companies are created equally, and customers and real estate agents know it. People want to work with a title company that will provide quick and accurate information, not make mistakes, use the latest technology, and goes out of their way to improve the customer experience. So when you consider these factors, it’s important to ask if your title company is the best it can be. We’ve taken a look at some aspects that could improve your company and how a virtual closing assistant fits into the equation.
Prioritize Creating A Great Customer Experience
Every decision you make in the short-term or long-term has to be about enhancing the customer experience. Sometimes a title agent can only do so much when they have to print documents, respond to emails, answer the phone calls, and even be present at closing. They do the best they can to provide stellar service, but it’s more likely for something to fall through the cracks with so many responsibilities to juggle. A virtual closing assistant can remove many of those responsibilities from a title agent to allow them more time to focus on enhancing the customer experience.
Is Your Technology Updated?
Consumers today want to work with companies that have the latest technology. When it comes to title technology, changes haven’t been significant over the years and many companies use the same technology they have for the last decade or more. You’ll likely find that updating your technology can make your title agents more efficient, and customers, real estate agents, and lenders will appreciate and notice the efficiency as well. A virtual closing assistant helps in many ways and in multiple areas of any given real estate transaction.
Boost Your Reputation For Being Trustworthy And Reputable
Your reputation as a title company is everything nowadays. Online reviews are important, but you also have to please real estate agents since they often select the title company their clients work with. Cater to them by using a virtual closing assistant. By utilizing it, you can give them access to virtually any answer they need quickly. And the best part is you won’t have to take time away from your title agent to do it. The smoother the process is, the better your reputation will be in the long-term, and a virtual closing assistant can make it possible.
Alanna.ai develops highly flexible software for the title industry. Learn more about our service.