Effective communication is a key attribute for every successful title company. You have to communicate well with clients, lenders, REALTORS, and anyone else involved in a closing. Doing so means you’re providing the highest level of customer service possible. The problem is it’s often difficult to stay on top of your communications with so many […]
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REALTORS play a huge role in any real estate closing process. Not only do title companies and lenders need information from REALTORS, but the REALTORS also rely on title companies to be proactive about providing them closing documents. Clients always have questions about certain things, and most of the time they will ask those questions
Alanna is the Answer to Accessibility and Quickness for REALTORS Read More »
The employees in your title company have various responsibilities that might require communicating with clients, lenders, or real estate agents. This can bring some unique challenges when an Escrow Officer calls a client and doesn’t receive an answer. Then when the client calls back, you have to put them on hold while you find the
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Any successful real estate closing requires effective communication from all parties. If clients aren’t responsive, then it can delay the whole closing process. Then everyone has to scramble to ensure closing day remains on schedule. This can become unnecessarily stressful for everyone involved, but there is a solution to improve communication without having to hire
Smoother and More Efficient Closings Can Happen with Alanna’s Customer Service Read More »
Every organization should protect its most valuable assets no matter what it takes. The same is true for title companies. But when you truly think about what your most valuable asset is, it’s not the clients, the title technology, or the equipment you have. Those are all vital to the success of the company, but your
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Wouldn’t it be nice if you could hire an employee who would work 24/7 and not require any training? This type of person doesn’t exist since no one can work around the clock, except Alanna. Sometimes it seems like everything a title agent does throughout the day still isn’t enough. The combination of the rise
The Intuitiveness of Alanna is Perfect for the Overwhelmed and Overworked Title Company Read More »
One of the main goals a title company has is making a complex closing appear to be simple to clients and REALTORS. If clients and REALTORS have to jump through hoops to ensure closing day stays on track, then they might not view the title company too highly. With the right title technology, you can
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As a title company, you have to set yourself apart from the competition to earn new business. This often involves ensuring your title agents and other employees are on the same page and all-in with representing your company. Everyone who speaks with a client or REALTOR has to be a brand ambassador because a single
Alanna is Ready to be Your Title Company’s Brand Ambassador Read More »
Most title companies have to upgrade their title technology at some point to ensure they can offer the best possible service to clients. In many instances, improving communications is the first thing title companies look to streamline. This can involve hiring a new title agent specifically to handle incoming phone calls and emails or making
Alanna Introduces How You Can Have a Real Two-Way Conversation Without a Human Read More »
No matter how busy your employees at your title company are, they have to prioritize communications from REALTORS. In many ways, REALTORS are the backbone of a title company since they often dictate which title company their clients work with. With that being said, it’s important to understand the most common complaints REALTORS have when
Top 3 Complaints From REALTORS When Dealing With A Title Company Read More »