Any successful real estate closing requires effective communication from all parties. If clients aren’t responsive, then it can delay the whole closing process. Then everyone has to scramble to ensure closing day remains on schedule. This can become unnecessarily stressful for everyone involved, but there is a solution to improve communication without having to hire a new person strictly to answer the phone. Her name is Alanna and conversational AI is her biggest skill.
Why Proactive Communication Is So Valuable
Proactive communication means sending out text requests for information needed at every step of closing. This could be initial requests to sign a document, reminders, and basic updates about the transaction. Alanna utilizes online forms to make the process easier for everyone. Instead of making clients print, sign, and email or scan documents, they can fill out the information via the online form sent to their phone via text message. This type of proactive communication increases the chances of clients providing the necessary documents back to you quicker and reducing any delays.
Keep Everyone On Schedule Without Becoming A Burden
No one likes to be constantly called and reminded about something they need to do. But title company employees have to do it if they don’t have Alanna to handle the task for them. She can text all parties involved in a real estate transaction at the appropriate times to ensure everyone remains on schedule. Many times your employees won’t have to get involved until closing day because Alanna handles all other communications and information gathering in some way.
Alanna Handles Simple Tasks So Employees Don’t Have To
Calling a client or REALTOR might not seem like a big deal, but it can be a huge burden for your employees. These types of tasks can break their focus and take time away from other important tasks they should be doing instead. Alanna’s conversational AI abilities can give you peace of mind knowing you can keep clients on task while also creating a smoother closing process since your employees can focus on other complexities.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can make every closing day more efficient.