Blog | alanna.ai

There’s no Place for “Deflection” in Title Technology and Client Service

Although Alanna has come a long way since entering the title industry, we still have more work to do. The clients who’ve adopted our AI technology so far regularly report back with amazing numbers. Numbers such as percentage of routine calls that get resolved without significant employee involvement. Or decrease in number of employee hours […]

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Is Your Title Company Advancing or Lagging Behind the Times?

By Hoyt Mann

Title companies often get stuck in a habit of using old title technology because it has always worked for them. There’s something to be said about not fixing something that’s not broken, but in today’s world, neglecting to utilize modern title technology can be a major setback. It’s important to get feedback from clients, REALTORS,

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Customer Experience Tells All for a Title Company

By Hoyt Mann

What is the biggest priority for your title company? If it’s not creating the best customer experience possible, then you’re likely falling short of your potential. Title companies often believe they are providing great customer service since they work hard for every closing. But there has to be a balance between working harder and working

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Empowering Your Staff in a Challenging Market Requires Careful Consideration

By Hoyt Mann

Empowering Staff Through Automation - Title Industry

Empowering Staff Through Automation The real estate market, more than many other industries, is notoriously subject to fluctuations, and we find ourselves in yet another challenging situation. And it’s a strange one! The housing stock remains inadequate for the number of potential buyers. We are still in desperate need of more moderately priced housing, so

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Want to know how you’re doing? ASK!

By Hoyt Mann

Feedback Communication Forms-Process-Title-Industry-Alanna.jpg

Feedback Communication Most human beings get into a groove in life…and stay there. “This is the way we’ve always done it,” is a common sentiment in more than a few offices. But what if the way you’ve always done it isn’t working for your customers? Here is the alternative. You are entrepreneurial and innovative and

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Enhance Internal Operations with Conversational AI

By Hoyt Mann

Title company employees strive to positively impact their clients and real estate agents. This can be difficult when internal operations aren’t efficient. One mistake can expose a wide range of problems and inefficiencies that most clients don’t see behind closed doors. The good news is title companies are usually just a technology upgrade away from

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How Technology is Impacting the Home Buying Process

By Hoyt Mann

Anyone who last bought a home 20 years ago will likely be surprised at how different the process is today. With title technology dictating the flow of transactions, it’s an entirely new process from past decades. But that doesn’t mean it’s a bad thing. In most ways, title technology has enhanced processes and allowed more

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Title Industry Technology Is More Advanced Than Ever

By Hoyt Mann

Title companies have more title tech tools available to them than ever before. However, too many title companies are still stuck using outdated technology because they don’t want to change what they have done for so many years. While the job still gets done and closing day still happens, it’s the processes in between that

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The Differences Between Conversational AI and Chatbots

By Hoyt Mann

Nowadays, talking to an actual human can sometimes seem like an outdated form of communication. Of course, there are still plenty of benefits of having a phone conversation, but it’s much easier to text or web chat with someone. The problem is too many people confuse chatbots with conversational AI. When it comes to the

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Helping Your Clients and Staff at the Same Time

By Hoyt Mann

Your title company employees likely go above and beyond to ensure client satisfaction. However, depending on the amount of busywork they have to do, they might fall short at times. As a title company, implementing the right title technology can give your staff the tools they need to keep the closing day on schedule, while

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