What does your title company do to build positive relationships with buyers, sellers, lenders, and real estate agents? Trust is earned over time. However, when you’re talking about the closing process, you don’t have a lot of time to develop trust. Every interaction you have needs to be positive, intelligent, and transparent. Poor communication is often the root cause of every failed relationship whether you’re talking about the title industry or any other connection. The right title technology is often the missing piece to helping boost communication and creating strong relationships simultaneously.
Relationships Can’t Be Built With Poor Communication
Great customer service combined with stellar communication almost always leads to positive business relationships. And that can lead to more business in the future. It can be frustrating when clients have the same questions. But you have to understand each client is unique and just because you answered the same question hundreds of times, it’s often the first time a particular client has asked it. Being detailed and thorough in your responses and treating clients as the individuals they are equates to satisfaction. It’s the easiest thing you can do to build and maintain positive relationships. And Alanna will, no doubt, work to communicate in this way every time.
Give Clients More Information Than They Need
Clients often have one question that leads to multiple other questions depending on your answer. Alanna’s conversational AI abilities fit right in with this. By providing clients with more information than they need, you effectively reduce the number of questions they have. The problem is title company employees don’t always have time to provide thorough answers. Having Alanna on your team is the perfect bridge for this communication gap. She can provide clients with answers to their questions no matter how many they have. When clients feel they have all the information they need, and it was a painless process to get answers, you’ll develop a stronger relationship with them.
Personal Connections Can Make The Closing Process Smooth
It’s human nature to lose your personal touch when you get stressed out or you are focused on too many things at once. The great thing about Alanna is she never loses her personal touch no matter what stage the closing process is in. She continues to have high-level intelligent conversations and answers client questions no matter the day or time. By simply giving your clients full attention, Alanna makes them feel a personal connection to your company.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help you build and maintain positive relationships with clients, lenders, and real estate agents.