Creating an unforgettable closing experience can be a good or a bad thing depending on how the process goes. If everything is disorganized and stressful, it will be memorable for clients and real estate agents in the wrong way. But if communication is effective and the entire process is a breeze, it will be unforgettable […]
Create an Unforgettable Closing Experience Read More »
Creating the best possible experience for your clients is an essential part of a title company’s role today. So what makes your company stand out from a client experience standpoint? It should start with enhancing your communication efforts, which likely depends on the title tech tools you use. The goal is to ensure your clients
Client Experience – a Top Priority Read More »
Does it seem like your employees are constantly engaged in their work or are they simply going through the motions? You might have the best employees in the title industry, but it’s human nature to feel less engaged when you don’t get a sense of fulfillment every day. For as busy as your title company
Increase Employee Engagement by Reducing Repetitive Tasks Read More »
AI Technology There’s something about the old-fashioned term “right sizing” that has never really sat well with us. For starters, it implies that a firm’s “size” was wrong to begin with. In reality, what’s changed is the market. And you know something? The market is almost always changing. So, if we follow this line of
Ending the Layoff Cycle Begins with the Right Technology Read More »
Client Communication We all know how important client communication is for every business. But if you don’t focus on why it is important, you may be missing the boat. Good client communication should establish a relationship firmly rooted in trust. You want your clients to know that you have their back, that you have their
The Most Important Aspects of Client Communication in the Title Business Read More »
As a title company, your employees have several lines of communication that must be open at all times. And when you have multiple closings in process at the same time, the number of phone numbers and email addresses you have to keep up with can be a little overwhelming. Implementing Alanna’s conversational AI skills into
Alanna Streamlines Communication Between REALTORS, Lenders, and Title Companies Read More »
A major role title company employees have is communicating with clients. Whether it’s reminding them about an appointment, sending them documents to sign, or anything else, the closing process can be much more efficient with strong communication. The problem is many clients aren’t available throughout the day to answer phone calls or emails. This can
Texting Strengthens Client Communication Read More »
Most people have dealt with a company or individual who only gives short answers to every question asked. If you’ve experienced that, how does it make you feel? Chances are you felt a little frustrated and might have even taken your business elsewhere. The title industry is no different. Whether you’re talking to clients, real
Long-Term Success Starts With Communication Read More »
What does your title company do to build positive relationships with buyers, sellers, lenders, and real estate agents? Trust is earned over time. However, when you’re talking about the closing process, you don’t have a lot of time to develop trust. Every interaction you have needs to be positive, intelligent, and transparent. Poor communication is
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Title Company Onboarding As with everything in business, the success of onboarding a new employee is largely dependent on how much thought and planning you put into the process. And at a time when title agents are being forced to operate lean, your thought and planning is vital to retaining those new hires and maintaining
In a Competitive Market, Staff Retention Begins with Onboarding Process Read More »
