Any time the word automation is thrown around, people naturally get a little skeptical. This goes for both the average person as well as title company employees. No one wants their job to get replaced by a robot, and clients usually prefer interacting with a human instead of a computer. The good news is Alanna provides the best of both worlds. Here are some of the many ways Alanna provides exceptional customer service from the beginning of your business relationship through closing day.
Not Your Everyday Web Chat Service
People often have a negative perception of web chat services. They think its limited functionality will only lead to frustrations and delays in ultimately getting to speak to a human representative. While this may be true with most web chat services, Alanna is not your everyday service. Her conversational AI abilities are superior to the competition, if you can even call them competition. Whether a client has a general question or a specific file-based question, Alanna can provide the answer. And Alanna answers follow-up questions too!
What Do Clients Want From You As A Title Company?
Think about what would make the lives of your clients easier. Chances are upgrading your title tech tools will provide solutions. Most of the time, clients simply want to be kept informed about what is going on with their files without being bombarded with phone calls and emails. A simple text message every other day can be powerful, and Alanna’s conversational AI abilities can make it a reality. And the best part is you won’t have to add a burden to your staff’s shoulders for it to happen.
Help Lenders And Real Estate Agents Do Their Jobs Efficiently
Lenders and real estate agents should be included with clients when it comes to providing superior customer service. They have a lot of different things going on and rely on title companies to provide them with information promptly. You can set your title company apart by having answers readily available, and being proactive with your communications. When you play a role in helping lenders and real estate agents do their jobs efficiently, you increase your chances of earning more business in the future.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how her automated communication skills can enhance the level of customer service your title company provides.