Title Insurance Title insurance is at an interesting crossroads when it comes to staffing up a title agency. It is well documented that the wealth of knowledge held by the most senior employees, especially in the title and escrow divisions, is traditionally lost, as this graying workforce moves into retirement. On the other side of […]
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We’re thrilled so many title and settlement services-related businesses have come to rely upon Alanna as their most dependable, versatile and reliable virtual employee. For the majority of them, that satisfaction comes primarily from knowing that client inquiries are being handled effectively, immediately and consistently…all while other employees are freed from their phone and email
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No matter the industry, consumers want to work with technologically-savvy companies. On the same hand, title companies have a reputation for doing things the same way they always have for many years. While there’s nothing wrong with not fixing something that isn’t broken, you also have to give your title technology a close look and
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Sometimes people have a negative perception when it comes to conversational AI. However, their negative experiences are usually from chatbots that don’t provide much help. Alanna is much different and she takes her skills to the next level. Not only can she answer basic questions your clients have, but she can also answer some complex
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Consumers seek personalized experiences with almost anyone they do business with nowadays. If clients feel like they are just another number in your business, they won’t have a very good impression of your company. But how can you invest in the right resources to ensure every client gets treated as if they are your only
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One of the most important things any title company can do is create a positive client experience with every interaction. This is difficult to do when your phone is constantly ringing. It means you have to put clients on hold or call them back with the requested information, which is not ideal when aiming for
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Having full confidence in your title company staff is invaluable. Not only do you need confidence in their ability to do their jobs well, but it’s also important for them to work well together. With so many different moving parts involved in a closing, if one error or delay occurs, it can throw off the
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Ask any employee in your title company how their workload is and there’s a good chance they will say they are plenty busy. But what exactly does “busy” mean? There’s a fine line between busy answering the phone and being busy working on meaningful projects. Without the right title tech tools, your employees could be
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Effective communication is one of the top characteristics of a successful title company. The problem is many organizations get stuck with poor communication habits and don’t know how to get out of them. The good news is virtually every title company can implement conversational AI, which can drastically improve the way you communicate with clients.
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Title company employees are some of the hardest-working people in the real estate industry. But sometimes it seems they are working hard without utilizing all of their skills. Things like answering the phone and responding to emails keep them busy, but don’t necessarily showcase how valuable they are. When you have the right title technology
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