Consumers seek personalized experiences with almost anyone they do business with nowadays. If clients feel like they are just another number in your business, they won’t have a very good impression of your company. But how can you invest in the right resources to ensure every client gets treated as if they are your only client? The answer is with Alanna. Here’s how she can personalize every closing to boost client satisfaction.
Nothing Feels More Personal Than 24/7 Availability
When clients are in the middle of a real estate transaction, their questions often come after business hours. With work and other responsibilities throughout the day, it can be hard to break away to call for answers. One of the top features of Alanna is her conversational AI skills. Clients can text any time they want, and with her 24/7 availability, they can expect an answer promptly. Very rarely will she not be able to answer a question since Alanna is tied into your title production system. What’s more personal to a client than having their questions answered essentially on demand?
Connect With Clients Throughout The Closing Process
Alanna is also like the assistant you’ve always wanted to hire at your title company. But instead of sending emails and making phone calls to remind clients about important dates, she can send simple text messages. The goal is to make the closing process as easy as possible for clients, and Alanna makes unique connections with them to ensure everything goes smoothly. Simple touch points can keep clients on schedule so your team can work more efficiently to create a stress-free closing day.
Alanna Does More Than Simply Answer Questions
Alanna’s conversational AI abilities are highlighted when she can answer client questions almost instantaneously. But that’s only the tip of the iceberg when it comes to the benefits she offers. Think about the mindset of your clients when every obstacle they face can be alleviated by Alanna. They don’t have to wait on hold or hope for a timely response via email. Instead, they will feel like their time is respected and their file is prioritized rather than just being another name in a big stack of files. This is the difference a lot of title companies try to achieve, and you can make it a reality with Alanna.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how a personalized experience can increase client satisfaction significantly.