The title industry has a reputation for being stuck in old technology. One of the reasons is because title companies, in general, are so busy all the time that they can’t afford to take the time to train on a new system or title technology, so they just keep plugging away with old technology. However, […]
How a Virtual Closing Assistant is Transforming the Title Industry Read More »
Not all title companies are created equally, and customers and real estate agents know it. People want to work with a title company that will provide quick and accurate information, not make mistakes, use the latest technology, and goes out of their way to improve the customer experience. So when you consider these factors, it’s
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Most of the title agents we know take pride in their customer service. That’s understandable and even commendable, since title and settlement is much more a service than a product, and the closer is really one of the last professionals to “touch” the consumer before the transaction is final. However, we’d like to challenge the
Having Your Staff on the Phone Constantly is Not Necessarily Good Customer Service Read More »
Title companies have plenty of opportunities to win business from their competitors. Some of the things that differentiate one title company from the next are the relationships built with real estate agents, communication methods, proactive processes, and providing a streamlined customer experience. A real estate agent’s reputation is on the line with every transaction they
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Title companies often get stuck in going through the same routine when it comes to closing processes. While there are plenty of benefits to being regimented, it can also mean certain processes may be stuck in the past when there are more efficient ways to accomplish the same tasks today. A valuable title company resource
The Top Virtual Closing Assistant Abilities Customers Are Raving About Read More »
Quick, smooth, and efficient communication are keys to a successful closing experience for everyone involved. With so many different ways to communicate with one another nowadays, it seems like it would be simple to keep in touch and provide timely responses. However, this is constantly proving to be more challenging than expected, as some people
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Title companies rarely have slow times of the month or year. The normal speed title agents have to work at is fast, and then it gets faster as the end of the month approaches. Workloads can be overwhelming at times and can get to the point where you have to find ways to be efficient
3 Simple Ways a Virtual Closing Assistant Can Reduce Your Workload Read More »
There’s no reason the closing process has to be complex. This is why with 2020 drawing to a close and a new year dawning, it’s the perfect time to make a resolution to simplify the process with a virtual closing assistant such as Alanna! Alanna is a fast and accurate customer service resource for title
2021 is the Year of the Virtual Closing Assistant Read More »
There’s always a lot to think about when kickstarting the new year. Perhaps one of the biggest goals any business owner should have in mind is how they can make things simpler and more efficient – for themselves, their employees, and even their customers. A virtual closing assistant for title companies such as Alanna can
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Title companies often find themselves in a difficult position. They strive to be available as much as possible and strive for efficiency, but sometimes they can only be as efficient as their clients and real estate agents they work with are. The truth is everyone has busy lives and may not have time for a
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