Title companies have more title tech tools available to them than ever before. However, too many title companies are still stuck using outdated technology because they don’t want to change what they have done for so many years. While the job still gets done and closing day still happens, it’s the processes in between that […]
Title Industry Technology Is More Advanced Than Ever Read More »
Nowadays, talking to an actual human can sometimes seem like an outdated form of communication. Of course, there are still plenty of benefits of having a phone conversation, but it’s much easier to text or web chat with someone. The problem is too many people confuse chatbots with conversational AI. When it comes to the
The Differences Between Conversational AI and Chatbots Read More »
Your title company employees likely go above and beyond to ensure client satisfaction. However, depending on the amount of busywork they have to do, they might fall short at times. As a title company, implementing the right title technology can give your staff the tools they need to keep the closing day on schedule, while
Helping Your Clients and Staff at the Same Time Read More »
Title companies upgrade their title tech tools for various reasons. First and foremost they want to provide the best experience possible for customers. But they also want to ensure their employees are working as efficiently as they can. The good news about Alanna is she accomplishes both of those with her conversational AI abilities. Here
Advantages Alanna Can Bring to Title Companies Read More »
No matter how great your title company employees are at what they do, burnout is very real and is something you have to monitor. It’s easy for staff to get comfortable with their routine, but this could eventually have a negative effect if they want more challenging opportunities. Adopting a new title technology program can
Encourage Your Staff to Take on New Challenges Read More »
Upgrading to new title technology is often essential for title companies to keep up with the competition. However, there’s always a sense of hesitancy to make such a big change because you never know how it will be accepted among staff members. While your staff likely isn’t part of the decision-making process, they are ultimately
Introducing Alanna to Your Staff Read More »
Managing documents is a major challenge for every title company. Some companies email forms to clients and ask them to print, sign, and scan them. Others do the printing for clients, which then requires either the customer to come to the office to pick them up or the title company to mail them to their
Digital Online Smart Forms – Your New Form Norm Read More »
Change The mortgage (and title) industry’s pivot to a predominantly purchase market is bringing change to many. That includes staffing challenges, workflow rearrangements and, to address the increased need for client service, new technologies. These changes will probably continue for quite some time. If you are making a change, you probably have given it a
Changing things up? Here’s how to get buy in. Read More »
Growth Dr. Carol Dweck, a Stanford University psychologist, engaged in decades of research on achievement and discovered that it wasn’t just native intelligence and skills that predicted a person’s ability to achieve, but their mindset. She coined the terms “fixed mindset” and “growth mindset” to distinguish between two very different approaches to learning. A person
Want to grow your company? Help your employees grow! Read More »
Having a smooth closing and providing superior customer service go hand-in-hand. Usually you can’t have one without the other, but it’s often easier said than done. When you’re juggling multiple clients and trying to squeeze as many closings in as possible any given month, the level of customer service you provide might naturally drop. The
Smooth Closings and Superior Customer Service at the Same Time Read More »
