As a title company, you always want to provide the best possible service to clients, lenders, and REALTORS. But when you think about it, you should be particularly partial to going out of your way to ensure REALTORS are happy with your service. Lines of communication should always be open to ensure a smooth closing […]
REALTOR Reputation is Dependent on Title Company Responsiveness Read More »
No matter how busy your employees at your title company are, they have to prioritize communications from REALTORS. In many ways, REALTORS are the backbone of a title company since they often dictate which title company their clients work with. With that being said, it’s important to understand the most common complaints REALTORS have when
Top 3 Complaints From REALTORS When Dealing With A Title Company Read More »
Hiring a new employee is something that should take a lot of thought and consideration. When you hire the right person, everyone’s job is a little easier and you can work more efficiently. But hiring the wrong person can mean wasted time and money. The time you spend finding the best employees for your company
Staff With Great People and Let Them Focus Read More »
There are many aspects of a title agent’s job that they love, and just as many that they don’t like much. While talking to clients, REALTORS, and lenders is usually a pleasant experience, the volume of inquiries on any given day can be overwhelming. In many title companies, agents need an assistant just to respond
Let Humans Do Human Things and AI Do Repetitive Things Read More »
When talking about real estate, the purchase market is much more complex and has many more moving parts than the refinance market. And more parties involved in a transaction means more questions via email, phone, and even in person. These moving parts can become overwhelming for a title agent, especially as closing day nears. Using
Embrace the Purchase Market with Alanna Read More »
Most business relationships are formed when a foundation of effective communication is set. All parties in any business relationship have to trust one another, and the best way to earn trust is to be transparent and intelligent during conversations. This is true for title companies whether they are trying to earn business from a real
Intelligent Conversation is Key to Any Business Relationship Read More »
Have you ever had a “conversation” with someone where you only receive short answers to every question you ask? And then rarely receive any follow-up questions from the other person to keep the conversation going? If you have, then you know how frustrating it can be to get the sense that the other person is
Communicating with Title Agencies Should be the Smoothest and Fastest Part of Your Day Read More »
Every title company wants to hire the best talent they can find to fill their open positions. One of the most common positions a title company wants to fill is someone who can answer phone calls, emails, and be a direct point of contact for REALTORS, lenders, and clients. The problem with this is a
What Can a Multi-Skilled and Multi-Talented Employee Do For Your Title Agency? Read More »
Efficient Title Agents What a busy year 2021 has been! That doesn’t look to be changing any time soon. As an industry, we’ve gone from processing the back end of the 2020 refinancing funnel to pivoting to face a robust purchase market. The recent news that that the FHFA is scrapping its “Adverse Market Fee”
Title agents have gotten the message: it’s time to get more efficient! Read More »
We spend a lot of time here at alanna.ai talking about customer service, and with good reason. It’s at the core of what a good title agent does. But we’d like to introduce a new wrinkle today and talk about sales and marketing. After all, we’re seeing the rise of a fiercely competitive purchase market.
For title agents, capturing market share requires any edge you can get. Read More »
