REALTOR Reputation is Dependent on Title Company Responsiveness

Conversational AI

As a title company, you always want to provide the best possible service to clients, lenders, and REALTORS. But when you think about it, you should be particularly partial to going out of your way to ensure REALTORS are happy with your service. Lines of communication should always be open to ensure a smooth closing with everyone on the same page. Without effective communication, a REALTOR’s reputation might take a hit, which could directly impact your title company.

Why A REALTOR’s Reputation Impacts A Title Company’s Business

REALTORS are often the ones who recommend their clients use a particular title company. So the client trusts the REALTOR and the REALTOR trusts the title company. If your title company doesn’t deliver the best possible services and you don’t communicate effectively with them, then their reputation could be damaged with their clients. And when that happens, you risk losing business from referrals from that particular REALTOR.

What Is Considered Responsive?

Being responsive is one of the most important things REALTORS want from a title company. But what exactly does that mean? Having an assistant with knowledge about everything dealing with a particular closing would be valuable, but that’s not always possible. Instead, you might have to call the REALTOR back with the information they requested, which might not sit well with them. REALTORS are juggling many different responsibilities and need their answers immediately.

Allow Alanna To Improve Communication With REALTORS

Having an assistant like Alanna on your side can significantly improve your communication with REALTORS. With conversational AI skills, Alanna can answer simple file-based questions and even provide more information than the REALTOR needs. Having Alanna is much more cost-effective than hiring a full-time assistant and you can provide 24/7 assistance to REALTORS at the same time. This is the type of “above and beyond” service that REALTORS will appreciate. And when you can boost their reputation in the eyes of clients, you’ll benefit from it as a title company by receiving more referrals from them. is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how you can ensure REALTORS who contact you always get the answers they need.