The foundation of any successful title company is how effective its communication is with its clients. No one wants to leave voicemails anymore or have to send an email that may not receive a response for a couple of days. We live in a world where immediate responses are demanded. The good news is title […]
Practical and Successful Client Communication Read More »
Many title companies don’t think about continuing their marketing efforts after closing day. They simply sign the papers and occasionally let clients take the pen with their logo with them. But when you have the right title tech tools, you can take advantage of additional marketing opportunities. The stellar customer experience you’ve provided doesn’t have
Lean on Alanna to Extend Your Marketing Reach Read More »
Although Alanna has come a long way since entering the title industry, we still have more work to do. The clients who’ve adopted our AI technology so far regularly report back with amazing numbers. Numbers such as percentage of routine calls that get resolved without significant employee involvement. Or decrease in number of employee hours
There’s no Place for “Deflection” in Title Technology and Client Service Read More »
Title companies often get stuck in a habit of using old title technology because it has always worked for them. There’s something to be said about not fixing something that’s not broken, but in today’s world, neglecting to utilize modern title technology can be a major setback. It’s important to get feedback from clients, REALTORS,
Is Your Title Company Advancing or Lagging Behind the Times? Read More »
What is the biggest priority for your title company? If it’s not creating the best customer experience possible, then you’re likely falling short of your potential. Title companies often believe they are providing great customer service since they work hard for every closing. But there has to be a balance between working harder and working
Customer Experience Tells All for a Title Company Read More »
Empowering Staff Through Automation The real estate market, more than many other industries, is notoriously subject to fluctuations, and we find ourselves in yet another challenging situation. And it’s a strange one! The housing stock remains inadequate for the number of potential buyers. We are still in desperate need of more moderately priced housing, so
Empowering Your Staff in a Challenging Market Requires Careful Consideration Read More »
Feedback Communication Most human beings get into a groove in life…and stay there. “This is the way we’ve always done it,” is a common sentiment in more than a few offices. But what if the way you’ve always done it isn’t working for your customers? Here is the alternative. You are entrepreneurial and innovative and
Want to know how you’re doing? ASK! Read More »
Automation and Millennials There has been a lot written about the graying of the appraisal industry over the past decade, but less so about the same dilemma in the title insurance industry. As escrow officers and title agents age out of our industry, companies scramble to replace the experienced elders of their staff – elders
An Emerging Solution: The Marriage of Automation and Millennials Read More »
Title company employees strive to positively impact their clients and real estate agents. This can be difficult when internal operations aren’t efficient. One mistake can expose a wide range of problems and inefficiencies that most clients don’t see behind closed doors. The good news is title companies are usually just a technology upgrade away from
Enhance Internal Operations with Conversational AI Read More »
Anyone who last bought a home 20 years ago will likely be surprised at how different the process is today. With title technology dictating the flow of transactions, it’s an entirely new process from past decades. But that doesn’t mean it’s a bad thing. In most ways, title technology has enhanced processes and allowed more
How Technology is Impacting the Home Buying Process Read More »
