What is the biggest priority for your title company? If it’s not creating the best customer experience possible, then you’re likely falling short of your potential. Title companies often believe they are providing great customer service since they work hard for every closing. But there has to be a balance between working harder and working smarter, and companies can improve their ability to work smarter with the opportunities provided through technology today. Here are a few things to consider about customer experience in your title company.
Customers Need 24-Hour Support
Most title companies only answer the phone and emails during standard business hours. This can cause closing delays because clients often can’t call or email until their work day is done too. The good news is offering 24-hour support doesn’t have to mean your employees are always on call. With Alanna’s conversational AI abilities, you have an assistant ready to help every client with their needs at any time. They can simply text Alanna when they think of a question, even in the middle of the night, and she will answer it thoroughly.
Communication Without Any Gaps
Communication gaps come in many forms. As an example, you might not be able to respond to an email for a day or two or a client’s phone call could get lost in your voicemail system. These communication gaps lead to poor customer experiences, but they are easily preventable. Alanna’s streamlined communication fills in these gaps so your employees won’t have to worry about missing an email or phone call. In fact, with Alanna, email traffic may decrease significantly for your staff, so they can narrow their focus on other closing tasks. And you can have peace of mind knowing your clients are taken care of without a wait.
Title Company Employees Can Be Better At Complex Tasks
With so many moving parts associated with a closing, it’s easy for employees to prioritize them equally. However, complex tasks require more time, focus, and attention. Alanna’s conversational AI can reduce customer phone calls and emails so employees can focus more time on those complex tasks. With so many functions happening at one time, mistakes are more likely to happen. Alanna can give employees more time to double-check their work to ensure no mistakes are made. And the end result is more accurate and efficient work that shows up in the overall customer experience.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can enhance the overall customer experience for your clients.