Title Companies

Provide Channels of Customer Service Where There is Opportunity to Excel

Title company

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing […]

Provide Channels of Customer Service Where There is Opportunity to Excel Read More »

Does Your Current Customer Experience Defer Work or Give Satisfying Answers?

Title technology

Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title

Does Your Current Customer Experience Defer Work or Give Satisfying Answers? Read More »

Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.”

closing process

Alanna President and Co-Founder Hoyt Mann was published in Housing Wire recently, where he observed that the transition from a historic refinance market to a purchase-dominated market will mean rising costs for title companies. Specifically, process inefficiencies are exacerbated in the high-touch environment typical to purchase closings—leading to margin compression. Hoyt offers a few suggestions

Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.” Read More »

Effective Title Technology Doesn’t Just Delay The Challenge

title technology

Title Technology Improvements We’re really seeing a surge in new and improved title technology these days. That’s great news! The title insurance and settlement services process, in large part because of state-by-state legal and compliance requirements, has long been a tangled and disjointed one. Most agents will admit just as much. As a result, it’s

Effective Title Technology Doesn’t Just Delay The Challenge Read More »

Having Your Staff on the Phone Constantly is Not Necessarily Good Customer Service

Title technology

Most of the title agents we know take pride in their customer service. That’s understandable and even commendable, since title and settlement is much more a service than a product, and the closer is really one of the last professionals to “touch” the consumer before the transaction is final. However, we’d like to challenge the

Having Your Staff on the Phone Constantly is Not Necessarily Good Customer Service Read More »