Artificial Intelligence

Provide Channels of Customer Service Where There is Opportunity to Excel

Title company

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing […]

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Does Your Current Customer Experience Defer Work or Give Satisfying Answers?

Title technology

Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title

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How the Past and Future of Technology are Changing the Title Industry

How the Past and Future of Technology are Changing the Title Industry

Businesses of all kinds have experienced a complete evolution over the past 20 years. Technology seems to have changed the way organizations operate at every level. From enhancing customer support services to automating daily tasks that used to require manual oversight, technology is now the backbone of most industries.  Even the title industry, which has

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Remote Online Notarization (RON) vs Remote Ink-Signed Notarization (RIN)

Remote Online Notarization (RON) vs Remote Ink-Signed Notarization (RIN)

What is the Difference Between Remote Online Notarization (RON) and Remote Ink-Signed Notarization (RIN) For years, advancements in technology have helped the real estate industry become more automated and consumer-friendly. Things like virtual showings, listing portals, and chat interfaces are now commonplace. Title companies are implementing tools that facilitate digital closings, which makes the transaction

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