Artificial Intelligence

In A Purchase Market, Real Estate Agents Want To Work With Title Agencies That Make Their Lives Easier

Real Estate Agents

The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There …

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Identifying the Differences Between a Scripted Chatbot and an NLP Empowered Chat Interaction

Scripted Chatbot vs NLP Empowered Chat Interaction

NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products …

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Provide Channels of Customer Service Where There is Opportunity to Excel

Title company

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing …

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Does Your Current Customer Experience Defer Work or Give Satisfying Answers?

Title technology

Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title …

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How the Past and Future of Technology are Changing the Title Industry

How the Past and Future of Technology are Changing the Title Industry

Businesses of all kinds have experienced a complete evolution over the past 20 years. Technology seems to have changed the way organizations operate at every level. From enhancing customer support services to automating daily tasks that used to require manual oversight, technology is now the backbone of most industries.  Even the title industry, which has …

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How COVID-19 has Impacted the Title Industry

How COVID-19 has Impacted the Title Industry

Since the COVID-19 crisis has started forcing the need for shelter-in-place ordinances and social distancing, businesses have suffered. Many organizations have had to close their doors temporarily and find ways to do business while keeping their employees and customers safe. The result – a weakened economy.  However, the title industry has actually experienced more activity. …

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