Artificial Intelligence

Maximize your Technology Usage by Creating an Expert User

Expert User Title Industry alanna.ai

Do you remember the original word processor technologies WordStar and Word Perfect? They were the leaders in the DOS world in the 1980s, even eclipsing the original Microsoft Word product. WordStar was a little wonky, but WordPerfect consistently earned top ratings and was largely the go to for most corporations. WordPerfect finally fell behind when […]

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In A Purchase Market, Real Estate Agents Want To Work With Title Agencies That Make Their Lives Easier

Real Estate Agents

The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There

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Identifying the Differences Between a Scripted Chatbot and an NLP Empowered Chat Interaction

Scripted Chatbot vs NLP Empowered Chat Interaction

NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products

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Provide Channels of Customer Service Where There is Opportunity to Excel

Title company

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing

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