The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There …
Let’s admit it. In the world of the title agency, client interaction is one of the biggest push-pull situations we know. On the one hand, of course we want to be there personally to talk to the REALTOR, buyer, seller or even loan officer. Every time, so that we can deliver the human touch…and better …
For the Title Agent, Customer Service and Smooth Closings Don’t Always Align Read More »
NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products …
Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents, …
Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be …
Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing …
Provide Channels of Customer Service Where There is Opportunity to Excel Read More »
Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title …
Does Your Current Customer Experience Defer Work or Give Satisfying Answers? Read More »
Anyone who has purchased or sold a home can attest to the fact that there’s a lot of paperwork involved. Title companies have to provide the bulk of the paperwork for customers to fill out, but what if we told you the majority of the papers could be eliminated? One of the main benefits of …
Businesses of all kinds have experienced a complete evolution over the past 20 years. Technology seems to have changed the way organizations operate at every level. From enhancing customer support services to automating daily tasks that used to require manual oversight, technology is now the backbone of most industries. Even the title industry, which has …
How the Past and Future of Technology are Changing the Title Industry Read More »
Since the COVID-19 crisis has started forcing the need for shelter-in-place ordinances and social distancing, businesses have suffered. Many organizations have had to close their doors temporarily and find ways to do business while keeping their employees and customers safe. The result – a weakened economy. However, the title industry has actually experienced more activity. …