Document collection can be one of the most time-consuming and frustrating jobs a title company employee has to do. Not only is shuffling through paperwork painful at times, but ensuring clients return documents promptly is something that’s out of your control. Put an end to the numerous phone calls to remind clients about documents and […]
Stop Playing Phone Tag and Automate Sending and Receiving Info Sheets Read More »
Any time the word automation is thrown around, people naturally get a little skeptical. This goes for both the average person as well as title company employees. No one wants their job to get replaced by a robot, and clients usually prefer interacting with a human instead of a computer. The good news is Alanna
Automated Communication Provides Superior Customer Service Read More »
SOC 2, Type II Certification We’re pleased to share with you that alanna.ai is now certified as a SOC2, Type II business! This is a big deal—especially at a time when cybercrime and fraud attempts are becoming increasingly common in our industry. The audit is also an extremely intensive process. So it’s a big deal,
Alanna: Now, SOC 2, Type II Certified! Read More »
Keeping clients informed of what’s going on with their real estate transactions is something most title companies can improve on. When you aren’t proactive with communicating, then chances are you’ll receive numerous emails and phone calls from clients checking on the status. The good news is with conversational AI, you can be more proactive without
Proactive Text and Email Updates Keep Clients in the Loop Read More »
Title Technology We’ve been experiencing something truly amazing over the past few years. In the past, a declining market or dropping order volume usually meant cutting expenses set aside for automation and technology investment. It was all but automatic (see what we did there?). Well, there’s no denying that we’re in a down cycle now.
The Next Wave in Title Technology is… Read More »
Human-Centric Customer Service A title agent’s success metrics are often determined by the bean counters upstairs in the C-suite. But the staff downstairs knows that success in title insurance can only truly be measured one human being at a time, one dream-come-true transaction at a time, one real estate agent success story at a time.
Human-Centric Customer Service: The Pathway to Success for Title Agents Read More »
Title Insurance Title insurance is at an interesting crossroads when it comes to staffing up a title agency. It is well documented that the wealth of knowledge held by the most senior employees, especially in the title and escrow divisions, is traditionally lost, as this graying workforce moves into retirement. On the other side of
Achieving the Perfect Marriage of Intellectual Capital and Technology Read More »
We’re thrilled so many title and settlement services-related businesses have come to rely upon Alanna as their most dependable, versatile and reliable virtual employee. For the majority of them, that satisfaction comes primarily from knowing that client inquiries are being handled effectively, immediately and consistently…all while other employees are freed from their phone and email
Getting the Most Out of Your Alanna Experience Read More »
No matter the industry, consumers want to work with technologically-savvy companies. On the same hand, title companies have a reputation for doing things the same way they always have for many years. While there’s nothing wrong with not fixing something that isn’t broken, you also have to give your title technology a close look and
Is Your Title Technology Meeting Client’s Needs? Read More »
Sometimes people have a negative perception when it comes to conversational AI. However, their negative experiences are usually from chatbots that don’t provide much help. Alanna is much different and she takes her skills to the next level. Not only can she answer basic questions your clients have, but she can also answer some complex
Simple and Complex Client Interactions Made Easy Read More »
