Digital Customer Service: Go for the Gold Creating a Service Culture of Excellence Most service industries look at their competitors when trying to create standards for their own customer service. But copying what others are doing doesn’t have the desired effect of making you stand out from the crowd. This is particularly evident in the […]
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Title Agency Automation A friend of ours likes to say that a title agent basically stands at the foot of a snowy mountain. At the top of that mountain are real estate agents, brokers, loan officers, buyers and sellers—each rolling a rock or snowball down the mountain at the title agent. It’s the title agent’s
Prepare for increasing Order Volume It’s hard to believe it’s August already. Or that the fourth quarter of the year (and fall conference season) is just around the corner. Where did the time go? It’s good to see some stabilization and even signs of a rebound in the industry after a tumultuous first 6
Believe it or not, it’s time to prepare for increasing order volume Read More »
Title companies need to create and maintain a recognizable brand to stay on top of the competition. This often means sending out periodic marketing emails, hosting events for real estate agents, and more. Sending out mass emails is the most common way to handle these types of communications, but it doesn’t mean they are the
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Look at any brand in an industry and pay close attention to what makes them stand out. The most successful companies in any industry have a simple, yet effective, image or logo that represents their brand and what they stand for. Title companies should have a meaningful image as well, and your Alanna can be
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The real estate industry is highly competitive no matter where you’re located throughout the country. Standing out among the competition means doing the little things right, while also going above and beyond with customer service. No matter how great your employees are, sometimes there simply isn’t enough time in the day to get everything done.
A Brand Ambassador to Represent Your Title Company Read More »
Title companies have different goals they want to achieve internally. One common goal most have, though, is to grow their business by increasing revenue. Doing so often requires employees to go above and beyond to create a stellar experience for their clients, real estate agents, and lenders. Hiring extra help could solve some problems, but
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If you’ve ever chatted with a chatbot on a website, you know how frustrating it can be to go in circles to find your answer. Most of the time it ends up going back to talking to a human anyway after wasting time. Typical chatbots don’t have a very positive reputation, but Alanna’s conversational AI
Alanna is More Than a Typical Chatbot…She’s Conversational! Read More »
Maintaining strong communication with clients is often easier said than done for title companies. When you have to shuffle through stacks of papers all day, it can be burdensome to send reminder emails and make phone calls. And when you do, it’s not always a guarantee that your client will respond timely. So what is
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When working with clients on a real estate transaction, you must strike a balance with the communications you send. If you don’t communicate enough, they could get frustrated by not feeling they are being kept in the loop. But if you send too many communications, they could get annoyed. Alanna can help you strike this
Automated Outbound Closing Updates Keep Everyone In The Know Read More »
