Client Communication We all know how important client communication is for every business. But if you don’t focus on why it is important, you may be missing the boat. Good client communication should establish a relationship firmly rooted in trust. You want your clients to know that you have their back, that you have their […]
The Most Important Aspects of Client Communication in the Title Business Read More »
ALTA ONE It’s conference time again, and we hope to see you at the ALTA ONE show in California. In fact, our own Keith Wellman will be joining an expert panel to discuss one of our favorite topics: using technology to improve staff retention. Yes, we know that this is a season of cost-cutting and,
Looking Forward to Seeing the Progress at ALTA ONE Read More »
As a title company, your employees have several lines of communication that must be open at all times. And when you have multiple closings in process at the same time, the number of phone numbers and email addresses you have to keep up with can be a little overwhelming. Implementing Alanna’s conversational AI skills into
Alanna Streamlines Communication Between REALTORS, Lenders, and Title Companies Read More »
A major role title company employees have is communicating with clients. Whether it’s reminding them about an appointment, sending them documents to sign, or anything else, the closing process can be much more efficient with strong communication. The problem is many clients aren’t available throughout the day to answer phone calls or emails. This can
Texting Strengthens Client Communication Read More »
Most people have dealt with a company or individual who only gives short answers to every question asked. If you’ve experienced that, how does it make you feel? Chances are you felt a little frustrated and might have even taken your business elsewhere. The title industry is no different. Whether you’re talking to clients, real
Long-Term Success Starts With Communication Read More »
What does your title company do to build positive relationships with buyers, sellers, lenders, and real estate agents? Trust is earned over time. However, when you’re talking about the closing process, you don’t have a lot of time to develop trust. Every interaction you have needs to be positive, intelligent, and transparent. Poor communication is
Create Stronger Relationships During the Closing Process Read More »
Title Company Onboarding As with everything in business, the success of onboarding a new employee is largely dependent on how much thought and planning you put into the process. And at a time when title agents are being forced to operate lean, your thought and planning is vital to retaining those new hires and maintaining
In a Competitive Market, Staff Retention Begins with Onboarding Process Read More »
Consumers have numerous options today no matter what product or service they need. When it comes to the title industry, the competition has never been greater. Adding a personal touch to the closing process can make everything smoother and boost client satisfaction. Too many title companies see their clients as another number and try to
Personalize Every Closing With Alanna Read More »
Effective communication is key for the success of a title company. A lot of problems title companies have can be solved by breaking down communication barriers or finding ways to make communicating more efficient. Phone calls and emails are still modern ways to communicate, but they are rarely effective in getting the prompt attention desired
Modernize Title Communication with Conversational AI Read More »
How do you differentiate your title company from the competition? Many title companies say their customer service makes them stand out. But do you know what is special about your customer service? Can you pinpoint anything specific that distinguishes your company? When you invest in Alanna, listing out the ways your company is set apart
Competitor Differentiation with Alanna Read More »
