The foundation of any successful title company is built on quality customer service. However, the challenge with providing the best customer service possible is the people you work with might define it differently. Adding new people to your team can help you with the increased volume you might be experiencing, but do you really have […]
How to Have Exceptional Customer Service Without Lifting a Finger Read More »
Title Agency Communication One of the keys to having a successful title company is ensuring your staff has all the tools and resources needed to do their jobs efficiently and effectively. Communication is such a big part of the day-to-day duties your title agency staff has to endure, but it often gets overlooked because of
NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products
Contact: Brian Rieger for Alanna.ai 330.348.1678 brian@trueimpactcommunications.com National Integrity Title Agency Introduces Conversational AI Superhero, “Robin” Technology maintains text conversations with clients to collect information, field questions April 28, 2021 McKinney, TX — Marlton, N.J.-based National Integrity Title Agency, a full-service settlement services and title insurance company, has deployed “Robin,” a conversational AI-powered technology
National Integrity Title Agency Introduces Conversational AI Superhero, “Robin” Read More »
Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents,
Alanna is Always There For Your Customers Read More »
Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be
More Phone Time or More Production Time? Read More »
Sometimes, it seems there are hundreds of “communications solutions” available out there for business (and not just title agents). “End-to-end” solutions. “Best-in-class” solutions. “Universal” or “global” solutions. They come advertised as a way to bring “all interested parties to the table.” They promise secure, no-frills, easy-to-use means of communication among lenders, real estate agents, title
Is It Really A Conversation If Only One Person Is Paying Attention? Read More »
Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing
Provide Channels of Customer Service Where There is Opportunity to Excel Read More »
One of the concerns we sometimes hear from title agents when we inform them Alanna can handle up to 97% of the routine, time-sucking phone calls that divert production is bit surprising to us: “Our willingness to answer the phone is what makes our customer service so great.” Ok. We can understand that on some
Is Your Ability to Take Phone Calls Really Superior Customer Service? Read More »
Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title
Does Your Current Customer Experience Defer Work or Give Satisfying Answers? Read More »
