Brian Rieger for Alanna.ai
National Integrity Title Agency Introduces Conversational AI Superhero, “Robin”
Technology maintains text conversations with clients to collect information, field questions
April 28, 2021 McKinney, TX — Marlton, N.J.-based National Integrity Title Agency, a full-service settlement services and title insurance company, has deployed “Robin,” a conversational AI-powered technology designed to resolve routine and recurring information requests from clients without the need for human involvement.
“Robin” is actually a branded version of “Alanna,” developed by the McKinney, TX-based firm Alanna.ai. Both technologies help title agencies collect information, field routine questions and host common conversations with REALTORS, homebuyers and sellers via SMS text or Web Chat.
“Exceptional client service is our mission,” said George E. Dufield, Sr., CEO and Co-Owner of National Integrity Title Agency. “Robin handles the typical questions or requests that we get hundreds of times a week, allowing our team to focus on smoother, faster closings. Our clients are satisfied with their conversations with Robin, and our staff is free to spend more time and focus on things like customer interaction on more complex issues or, simply doing what it takes to produce a trouble-free closing.”
“Title agents have told us again and again that, especially at the end of the month, they struggle to actually get closings done because they are inundated with recurring—yet important—calls and emails with questions like ‘When is my closing scheduled?’ or ‘What do I need to bring with me?’ said Alanna.ai President Hoyt Mann. “These are important questions, and important to exceptional customer service, but we’ve found that when people can get the information, they’re seeking 24/7 via text or web chat and their inquiry is satisfied completely, they’re perfectly happy interacting with an AI-powered concierge instead of a person. And they’re even more satisfied when closings happen as quickly as they possibly can because the title agency is not spending its time on the phone or sending emails.”
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Alanna helps title agencies communicate intelligently and consistently with REALTORS, home buyers and sellers on routine or recurring requests. The AI-powered specialist been shown to resolve up to 97% of a typical title agency’s inbound emails and phone calls without requiring human involvement, and is available 24/7. Customizable to a title agency’s brand, Alanna can also provide for the secure exchange of information and data from REALTORS and consumers as well. Learn more at alanna.ai.