Customer communication is considered important in most industries, but it is truly foundational in the title insurance industry. In addition to the traditional idea of communication as a sales tool or a as an important aspect of customer service, title agents know that communication is critical to actually creating the title insurance product and the […]
Breaking Down the Communication Paradigm in the Title Industry Read More »
The title insurance industry is largely made up of employees who learned the business from the ground up, or transferred into an agency from a related industry, such as lending or real estate, arriving with some basic understanding of the business. In either case, most of the actual training occurs on the job, whether it
Advantages of Cross-Training Employees in Your Title Agency Read More »
Nothing makes an American business owner more nervous than the thought of a slowdown in orders. Not to downplay the current downturn, but after a hectic decade in the real estate market, we suddenly find ourselves staring at post-Great Recession numbers again. In 2014, we sold 4.94M existing homes. From 2015 to 2020 we bumped
How to Use Downtime to Build for the Future Read More »
In 2008, at the height of the Great Recession, the federal government, consumer organizations and the financial services industry itself all found themselves asking, “How did this happen?” Every segment of the real estate industry as well as Wall Street were suddenly under a microscope, as investigators tried to pinpoint the weaknesses in the system.
Selling at the Closing Table: Cementing the Opportunity for Future Deals Read More »
Many modern inventions have their upsides and their downsides. “Better living through chemistry” – an advertising slogan used by DuPont in 1935 – was heralded by scientists and industry leaders who believed that chemistry could improve many aspects of life – which it did. But the development of chemicals has its dark side. A few
Mediating the Double-Edged Sword of Technology Read More »
Technology We all love new technology, like the most updated smartphone or a brand-new laptop right off the assembly line. For businesses, new applications are often sought out to solve a problem, streamline workflow, organize data, build better marketing programs or better protect systems. In this era, new applications are fairly WYSIWYG – what you
A few simple rules for getting the most out of your technology Read More »
AI (Artificial Intelligence) It goes without saying (but we’ll write it anyway) that the booming Chat GPT discussion has given us a lot of opportunities to get out there and talk AI (including Alanna). We’re grateful that our Co-Founder and President, Hoyt Mann, was asked to discuss AI in several forums, including ALTA’s fantastic ALTA
AI is great, but it’s only as good as its programmers! Read More »
Digital Customer Service: Go for the Gold Creating a Service Culture of Excellence Most service industries look at their competitors when trying to create standards for their own customer service. But copying what others are doing doesn’t have the desired effect of making you stand out from the crowd. This is particularly evident in the
Go for the Gold: Creating a Service Culture of Excellence Read More »
Title Agency Automation A friend of ours likes to say that a title agent basically stands at the foot of a snowy mountain. At the top of that mountain are real estate agents, brokers, loan officers, buyers and sellers—each rolling a rock or snowball down the mountain at the title agent. It’s the title agent’s
Prepare for increasing Order Volume It’s hard to believe it’s August already. Or that the fourth quarter of the year (and fall conference season) is just around the corner. Where did the time go? It’s good to see some stabilization and even signs of a rebound in the industry after a tumultuous first 6
Believe it or not, it’s time to prepare for increasing order volume Read More »
