A hurdle most businesses face in today’s digital world is customer service. Consumers now demand a level of support that far exceeds what’s ever been provided before. If an organization can’t offer a customer experience that’s unique, fast, and convenient, they risk losing clients to the competition. That’s why artificial intelligence has become commonplace in the customer experience pipeline. These tools have proven essential when providing dynamic, multi-channel support and thus increase customer satisfaction.
For a real estate title company, AI-powered tools like virtual closing assistants help streamline the closing process and make things easier for both agents and clients. Their roles as active members of a title team are invaluable and can give a company the edge it needs over its competition. If you don’t take advantage of these tools, you won’t be able to live up to a standard of service people are starting to expect. Let’s break down why the role of AI is here to stay.
Real-Time Service
Speed and convenience drive the customer support industry today. People have become used to getting answers and service fast, regardless of where they are. Artificial intelligence is what makes this possible. Tools like an AI-powered virtual assistant allow for immediate interaction between a business and its clients. This can take place 24 hours a day without wait times. Plus, AI makes mobile communication with a virtual assistant a breeze. This is especially useful in the title industry where deadlines are strict. Clients can use AI chatbots to gather information faster while reducing errors. By implementing AI, a title company can provide real-time service that’s reliable and easy.
Time and Cost-Effectiveness
In addition to enhancing the customer experience, AI helps a title company’s bottom line. Agents need to be able to assist clients in a timely manner and with a focus on quality. A virtual assistant makes this possible by handling menial tasks agents shouldn’t have to waste time on. They can also take care of tasks that previously required human assistance along with complex data management. Tasks such as addressing simple client questions and sending closing documents can all be shifted to the AI-powered tool. Furthermore, these tools will prove cost-effective in the long run. Sure, there’s an initial startup expense, but a virtual assistant means a title company doesn’t have to hire additional staff when scaling their operation. The great thing about AI is it can work much faster and with fewer errors than humans.
Customer Satisfaction
Client retention and a strong business reputation are necessary if an organization wants to grow. This requires consistent customer satisfaction. Tools using artificial intelligence make this easy to achieve. A virtual assistant closely tracks the progress of a title closing and ensures all documents are up-to-date. This cuts down the risk of errors that could hold up the process. Clients, realtors, and other parties involved can get information regarding their closing along with necessary documents any time they need it. The best part is, an AI-powered virtual assistant can do this while providing a personalized customer experience. Advances such as machine learning and natural language processing allow these tools to learn customer trends and react dynamically during interactions. This unique service means the world to clients who have a lot on the line.
Make AI Part of Your Closing Strategy
Artificial intelligence is making a huge impact on the customer service process throughout the title industry. These tools will continue to advance and become integral to client/business interactions.
Alanna.ai develops AI-powered tools that allow for a high level of scalability. To learn more about how your title company can benefit, request a demo today.