The idea of artificial intelligence was once associated with science fiction movies and a distant future. However, AI-powered resources are used today for a wide range of business functions. One area it’s helped revolutionize is customer service. Organizations in the title industry can now provide a customer experience that’s fast, convenient and catered to a person’s specific needs. This is why support standards have risen among consumers. If your business can’t provide the level of support your competitors can, client churn is inevitable.
Resources like chatbots and self-service portals that utilize AI have proven invaluable to retail companies. However, even process-oriented industries such as real estate can benefit from artificial intelligence. For example, a title company can use an AI-powered virtual assistant to enhance communication with clients and streamline the title closing process. This is important in such a competitive industry. If you own a title company, keep reading to learn why AI makes sense for your operation.
Fewer Errors Means Less Frustration
Anyone in the real estate title business will tell you that mistakes are very damaging. Unfortunately, there’s no way for humans to avoid them altogether. That’s why having an AI-powered virtual closing assistant is so important for a title company. They provide a level of protection against simple, yet costly errors that lead to client frustration. For example, a virtual closing assistant can provide buyers, sellers, real estate agents, and title agents with accurate documents pertaining to a title closing. This ensures all parties have the same information. Clients can also turn to AI-powered virtual assistants for questions about financial matters and procedural issues. Relying on this powerful resource helps a title company provide consistent service every time.
People Enjoy Using a Virtual Assistant
Consumers have become used to interacting with online resources when dealing with a business. The truth of the matter is, many people now prefer it. This makes sense in the real estate industry where clients are often in the dark about the process of buying or selling a home. By offering a virtual assistant, a title company is giving its clients options. Instead of having to make a phone call to get answers to simple questions, clients can chat with a virtual assistant anytime. They’re available 24/7, which is impossible for a title office. Plus, because artificial intelligence is in place, the experience is fast, accurate, and dependable.
A Better Customer Experience
The type of customer experience you provide your clients has a direct impact on your success and business reputation. An AI-powered virtual closing assistant can help with this. In addition to being able to access them 24/7, clients can also get mobile service. They can chat with a virtual closing assistant via their smartphone and receive text alerts. The virtual assistant can even send documents to mobile devices. Another benefit is that artificial intelligence utilizes natural language processing. This technology allows a virtual closing assistant to recognize speech and text, which means they can provide dynamic, personalized service.
Stop Asking Why: Integrate AI for Title Companies
If you want your title company to evolve, you need to provide your clients with state-of-the-art service in the form of AI. Don’t get left in the dust by your competition.
Alanna.ai develops flexible software with high-end AI capability for the title industry. To learn more, request a demo today.