Providing excellent service in the real estate industry presents a different set of challenges than for retail businesses. For example, a title company needs to ensure the closing process goes over smoothly and that errors aren’t a part of the equation. This can be hard, especially when demand is high and an office is stretched too thin. In this situation, a business needs to incorporate technology that helps make things easier for both clients and staff.
AI-powered tools such as virtual closing agents can solve a lot of the problems a title company faces. More specifically, a virtual assistant can act as a communication hub between the client and the company. These intelligent agents offer many solutions, all geared toward streamlining operations and ensuring nothing falls between the cracks. Keep reading to learn exactly how your company can benefit from these resources.
Speeding Up the Process
Closings and other title issues are often time-sensitive. Bottlenecks and confusion can hold things up and even result in missed deadlines. This isn’t acceptable in the title industry. By integrating intelligent agents powered by AI, a title company adds a team player that can do things exponentially faster than a human and even handle several requests simultaneously. A virtual assistant can provide key documents to both clients and agents in real-time. They can also answer client questions 24/7. This means agents, buyers, and sellers have all pertinent information related to the closing. Finally, title agents can generate closing cost estimates with only a few pieces of information.
Taking Menial Tasks Out of Agents’ Hands
When title agents are forced to tend to simple tasks, they aren’t able to focus on fulfilling customer expectations. This could be damaging to a title company’s reputation. However, this problem goes away when intelligent agents are working behind the scenes. Clients can turn to them for questions regarding the closing process, financial information, and document retrieval. Plus, because artificial intelligence is in use, interactions are personalized and dynamic. Virtual closing assistants apply natural language processing (NLP) so they can interpret a client’s needs and provide the most reliable responses possible. The result – live title agents can focus on more important, complex issues.
A Higher Level of Accuracy
A title closing involves a large volume of information and documents. There are also deadlines that must be met. Without the right tech tools in place, a title company risks making errors. This is where intelligent agents powered by AI are invaluable. Because they’re capable of tying into back-end title systems, they can act as a repository of information for each account. A virtual assistant can provide up-to-date documents and answer questions for both clients and title agents. They can also provide calendar alerts so nothing is overlooked. This level of accuracy will help a company provide more consistent service without the need for adding another staff member.
Reduce Headaches by Using Intelligent Closing Agents
As a title company, you need to rely on any resource that will make life easier for your staff. By integrating an AI-powered virtual assistant into your operation, you’ll eliminate frustrations and meet all customer expectations.
Alanna.ai develops flexible, scalable tools with AI capability. To learn more, request a demo today.