One main part of a title company employee’s job is answering client questions. The problem they can run into is they spend more time answering questions via phone calls and emails than they do working on the files themselves. This can lead to extra stress, particularly at the end of the month when trying to complete as many transactions as possible. The good news is Alanna’s conversational AI can help reduce the number of phone calls and emails significantly. Your clients still get the answers they need and your employees can work on more complex tasks. It’s a win-win for everyone involved!
Clients Always Know Their Closing Costs
One of the most common questions clients have is what their closing costs will be. This number can change as it gets closer to closing day, so it’s understandable why repeat questions are asked. What can be frustrating is you have to stop what you are doing to answer the phone, look up a specific file, and provide the information. What might only be a ten-minute task can spiral into much longer. But when you use Alanna’s conversational AI tools, clients can text or chat to get the same answer. Since Alanna is tied to your title production system, clients get real-time accurate answers immediately.
Texting Can Significantly Reduce Emails And Phone Calls
Texting is the most preferred form of communication nowadays. And with Alanna’s conversational AI, clients can text her virtually any question and expect an answer immediately. Not only will this reduce the number of emails and phone calls you receive in your office, but it’s more convenient for clients as well. They can send a text message when they are in between meetings or on break if they are unable to step away to talk on the phone. This helps keep closing day on schedule and allows you to continue working efficiently.
Responses To File-Based Questions 24/7
Hiring an assistant to answer questions around the clock isn’t ideal for many reasons. But when you have Alanna on your team, clients can text her 24/7 and get the same responses they would get during normal business hours. So now clients don’t have to wait until the next morning to ask a question. They can send a message while they are laying in bed if they want to and get a response right away.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can give your employees some of their time back with her conversational AI abilities.