News

Isn’t customer service about speaking to customers the way they prefer?

Customer Service in the title industry

Customer Service in the Title Industry We’ve talked quite a bit in this space about the importance of customer service in a competitive purchase market. We’ve discussed how important it is for title agents to win (and keep) the business of real estate agents and brokers, who often hold the key to purchase mortgage referrals …

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When it Comes to Enforcement, it’s not Just the Letter of the Law that Matters.

Market and regulatory influences may finally be converging to force many title agents to a reckoning on a classic struggle between “manning the phones” for customer service and putting the staff’s nose to the grindstone to get the closing done. Many title agents will quickly tell you that customer service is job one for any …

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Could the labor shortage be a good thing for the title industry?

Labor Shortage - Alanna.ai

One of the many strange features of the post (late-stage?) pandemic landscape has been a wide spread labor shortage. We see it in restaurants, stores, entertainment venues…just about anywhere that requires people-powered service to keep the doors open. Sadly, in many cases, those doors are closing for lack of employees.  A title agency isn’t often …

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Cottrell Title & Escrow Receives a Whopping 7% Spike in Positive Consumer Reviews Overnight Using Alanna.ai’s Groundbreaking Text Marketing Service

Alanna.ai - Title Company Software - AI

Utilizing Alanna.ai, a new, impressive communication tool that’s making headway in the real estate industry, Cottrell Title & Escrow was able to launch their recent marketing campaign immediately and effectively, garnering an unprecedented reception and praise from consumers. Naples, FL. 5/19/21 As the technology boom continues across all industries worldwide, it’s no secret short message …

Cottrell Title & Escrow Receives a Whopping 7% Spike in Positive Consumer Reviews Overnight Using Alanna.ai’s Groundbreaking Text Marketing Service Read More »

FAN introduces Alanna.ai, Virtual Closing Assistant

FAN introduces Alanna

FOR IMMEDIATE RELEASE: August 27, 2020 | McKinney, TX. Contact Hoyt Mann, 469-361-6965 or HMann@Alanna.ai ———- From Florida Agency Network: Florida Agency Network (FAN) launches “Alanna.ai”, a new virtual closing assistant to further bolster FAN’s customer closing experience. This free service provides immediate answers to closing transaction questions 24 hours a day, 7 days a …

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Adeptive Software Partners with Alanna AI for the First Artificial Intelligence-Based, Automated Customer Service in the Title and Escrow Industry

Adeptive Software Partners with Alanna AI

FOR IMMEDIATE RELEASE: January 9th, 2020 | McKinney, TX. Contact Hoyt Mann, 469-361-6965 or HMann@Alanna.ai From Adeptive Software: ———- Elevate your customers’ experience with Alanna and ResWare’s real-time service via text or web chat Superior, CO – January 8, 2020 – Adeptive Software, developers of the powerful and open title and escrow production software, ResWare®, …

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