For a title company to provide consistent, highly-quality service, communication must be on point. This includes communication between the agents and clients as well as internally. For years, chatbots have provided an additional channel through which clients can interact with businesses to get the assistance they need. However, as technology standards have risen, so have consumers’ expectations. Today, chatbots and virtual agents need to do more.
Artificial intelligence has ushered in many new features to the customer support industry. One is natural language processing (NLP). This technology allows virtual agents to interpret a live human’s language and speech patterns and provide dynamic responses that equate to more efficient solutions. If your title company is looking for a way to enhance communication, NLP could be the answer. Let’s go over how you’ll benefit.
A Faster, More Efficient Process
Speed and accuracy are essential in the title industry. If titles have blemishes on them or errors occur during the closing process, clients’ futures can be affected. A virtual agent with natural language processing helps ensure a seamless process every time. With artificial intelligence in place, a virtual agent can generate closing cost estimates. They can also work with clients to help them submit filing information. If clients have questions concerning the closing process, an NLP-powered virtual agent is capable of interpreting their needs and delivering relevant answers. Closing agents can also use this technology if they have filing questions or need crucial documents. All this helps streamline a title company’s process and ensures mistakes are avoided.
Business is often time-sensitive in the real estate industry. The ability to communicate via mobile devices can be invaluable to a title company and its clients. One of the many benefits of an NLP-powered virtual agent is it can facilitate healthy communication via multiple channels. Clients of a title company can interact with the virtual agent through text. When doing so, the virtual agent can verify their identity with their mobile number. Team members of the title company can also use this feature to communicate with sellers or buyers. While communicating via text message, the virtual agent will provide the same, dynamic interaction as it would on a PC or laptop.
A Better Overall Customer Experience
Providing a high-quality customer experience is crucial for maintaining a good business reputation. This is an area where virtual agents with natural language processing capability shine. They provide 24/7 support for clients with questions regarding the process. In doing so, they deliver a personalized experience so the client understands they’re not just a number. NLP allows the virtual agent to identify the exact needs of clients, provide dynamic solutions and get a live representative involved if additional help is needed. This level of service is what fosters long-term relationships and enhances your presence in the title industry.
Integrate an NLP Virtual Agent Into Your Operation
If your title company needs a tool to help improve the communication process, an NLP-powered intelligent agent can help. Your clients and team will notice a difference immediately.
Alanna.ai provides title companies with AI-powered tools that help increase efficiency and flexibility. To learn more, request a demo today.